Rory (Roy) Russell

Rory (Roy) Russell Email and Phone Number

Senior Manager - Digital Product Management @ American Express
Tempe, AZ, US
Rory (Roy) Russell's Location
Tempe, Arizona, United States, United States
Rory (Roy) Russell's Contact Details

Rory (Roy) Russell work email

Rory (Roy) Russell personal email

n/a
About Rory (Roy) Russell

I am a Program Manager at MUFG, where I apply my 10 years of experience in IT consulting and project management to help clients achieve their business goals. I hold a Master of Science in Management Information Systems from Arizona State University and a Master of Business Administration from Penn State University. I am also a certified Scrum Master and PMP certified.As a consultant and program manager, I coordinate and execute complex projects across multiple business units and platforms, using agile methodologies and best practices. I have successfully migrated teams from waterfall to agile approaches, conducted stakeholder interviews, produced scopes of work, and supported modernization efforts to move client applications from on-premises to cloud environments. I collaborate with cross-functional teams, senior leaders, and C-level executives, facilitating effective decision-making, communication, and alignment. My expertise spans platform migrations, banking applications, interface design, data structures, fiscal control, project road mapping, cybersecurity, reports, and presentations. I am passionate about delivering high-quality results and value to the stakeholders, and I strive to learn and grow as a professional in the IT consulting field.

Rory (Roy) Russell's Current Company Details
American Express

American Express

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Senior Manager - Digital Product Management
Tempe, AZ, US
Employees:
79797
Rory (Roy) Russell Work Experience Details
  • American Express
    Senior Manager - Digital Product Management
    American Express
    Tempe, Az, Us
  • Trine University
    Adjunct Professor (Business Analytics)
    Trine University Jun 2024 - Present
    Angola, In, Us
  • Grand Canyon University
    Adjunct Faculty
    Grand Canyon University May 2024 - Present
    Phoenix, Az, Us
  • Mufg
    Program Manager
    Mufg Nov 2023 - Present
    Chiyoda-Ku, Tokyo, Jp
    ● Managed the platform and cloud engineering department’s budget, finances, resource allocation, and 12 contractors, acting as the organizational Agile, procedural, and primary point of contact for all full-time employees● Created a transparent annual budget of $8M+ with executive tracking and reporting methods, allocating funds to full-time employees, contractors, and applications● Developed a tracking procedure to monitor and charge engineering resources and time to external development projects, saving the department $120K within 5 months● Led cross-functional project planning and task designation for an on-premises application migration to a cloud-based environment (Azure DevOps), resulting in immediate cost savings of $115K● Decreased organizational Bitbucket licenses by 1500, resulting in a projected cost savings of $75K annually by 2025● Established a customer escalation process from the ground up, leveraging an SLA to generate priorities and ensure accurate and efficient escalation routing and resolutions, increasing developer satisfaction by 30%● Reviews vulnerabilities with the IAM team and leads the effort to remediate them in a quarterly release
  • Mss Business Transformation Advisory
    Senior Consultant Project Lead
    Mss Business Transformation Advisory May 2023 - Nov 2023
    Phoenix, Arizona, Us
    ● Led a three-work-stream transformation project–a redesigned customer-facing website, an upgraded accounting system, and an online property assessment tool–managing a $20M budget and a project team of 55, including 10 direct reports● Managed competing project priorities, resources, and timelines, ensuring all work streams meet predetermined business goals and deliverables● Implemented process improvements driving a 20% increase in resource utilization● Decreased the end-of-project budget by 15% to date through optimization and enhanced methods (2024 go-live date)● Introduced a defect-tracking system for any bugs identified through QA; delineated Application Developer Database vs. Developer per sprint; included an executive dashboard for CIO briefing● Served as the Product Owner for the Data team. This includes speaking with the business and assessing the priority for next steps.
  • Signature Consultants
    Senior Consultant Chief Of Staff
    Signature Consultants Nov 2022 - May 2023
    Fort Lauderdale, Fl, Us
    ● Led a team of 25 program delivery professionals and contract management for $84M in third-party contracts, $50M in annual production costs, and $11M in vendor contracts● Secured savings of over 25% on offsite expenses by designing and implementing a business development and travel expenditures template that improved the accuracy of budget tracking● Increased employee satisfaction by 30% and engagement by 10% within one quarter by establishing a clear reporting structure and implementing Confluence to address employee concerns on time ● Improved vendor management efficiency by 20% by implementing a vendor performance measurement template that tracks attrition and invoice submission, resulting in consistent invoice submissions in 30-day increments ● Reduced contractor onboarding time from 3 weeks to 3 days by updating and communicating SOW processes with a Visio diagram and collaborating with the Identity and Access Management team
  • Deloitte
    Senior Consultant Project Lead
    Deloitte Jun 2021 - Nov 2022
    Worldwide, Oo
    ● Led a team of 10 in securing $1.5M+ in annual savings and boosting customer retention by 40% by migrating data management, browser, and mobile platform benefits from on-premises solutions to an AWS cloud environment● Reduced defect rate by 25% and shortened release times by 10% by implementing pair programming, test-driven development practices, and a weighted assessment matrix to prioritize backlog items and prevent code overrides● Boosted the benefit data management team’s speed by 50% within two months by implementing quarterly PI planning meetings and training 25+ employees to transition the company from a waterfall mindset to an Agile approach● Accelerated enhanced direct enrollment quality assurance by training employees on automated and manual testing, and creating an API for customer data review, earning a promotion to Agile Coach
  • Bank Of The West
    Senior Information Technology Project Manager
    Bank Of The West Feb 2018 - May 2021
    Chicago, Illinois, Us
    ● Directed digital payments, risk management, and cybersecurity compliance for a $10M+ portfolio, driving task prioritization three sprints ahead, higher quality work within shorter timeframes, and a 98% client satisfaction rate● Led a $10M-$15M project migration from an on-premises mainframe in Hawaii to a hybrid environment in Arkansas, completing the project 1 month ahead of schedule and reducing signature approval processing time by 10%● Secured buy-in from stakeholders by communicating critical milestones and deliverables with step-by-step visuals, project roadmaps, and KPIs, contributing to the successful launch of Apple Pay and Google Pay product features● Mitigated cybersecurity breaches and guaranteed compliance with security regulations by implementing multi-factor authentication and email confidentiality classifications and restricting access to company files for external email addresses
  • Accenture
    Senior Consultant
    Accenture Dec 2015 - Jan 2018
    Dublin 2, Ie
    ● Crafted standard project management office (PMO) templates for business cases, project charters, RACI, and stakeholder engagements, cutting down report modifications by 25% and improving project coordination● Reduced claim errors by 45% and quality deficiencies by 15% within the Department of Veteran Affairs by conducting root cause analysis of claim errors through Visio and training 45+ analysts and quality assurance ● Collaborated with project leaders to create and implement new Agile methodology driving continuous improvement● Built and aligned objectives and key results (OKRs) for Agile development, facilitating accurate measurement of progress towards goals and enhancing company efficiency in collaboration with the CIO● Revamped tracking and mitigation processes to factor probability and impact, enhancing overall risk management solutions
  • Bank Of America
    Team Lead
    Bank Of America Aug 2006 - Nov 2014
    Charlotte, Nc, Us
    ● Boosted customer satisfaction by 20% by training staff on claim process improvement and implementing Ishikawa/Wishbone diagram to isolate root causes for service interruptions, reducing resolution time by 15%● Rectified the compliance of service-level agreements for reconsideration claims and set a timeline by assigning representatives to unprocessed claims, conducting a root cause analysis on service interruptions, and implementing necessary remediation, increasing productivity by 10% and reaching 10-day SLA compliance requirement● Guaranteed 100% staffing for credit card cubicle units during mass hiring for a critical MBNA merger by leading infrastructure to build more workstations, expediting badge approval, and identifying and access management for employees

Rory (Roy) Russell Skills

Customer Service Leadership Management Banking Training Microsoft Office Project Management Business Analysis

Rory (Roy) Russell Education Details

  • W. P. Carey School Of Business – Arizona State University
    W. P. Carey School Of Business – Arizona State University
    Cloud Computing
  • Penn State Smeal Mba Program
    Penn State Smeal Mba Program
    Business Analytics
  • Grand Canyon University
    Grand Canyon University
    General

Frequently Asked Questions about Rory (Roy) Russell

What company does Rory (Roy) Russell work for?

Rory (Roy) Russell works for American Express

What is Rory (Roy) Russell's role at the current company?

Rory (Roy) Russell's current role is Senior Manager - Digital Product Management.

What is Rory (Roy) Russell's email address?

Rory (Roy) Russell's email address is ro****@****est.com

What schools did Rory (Roy) Russell attend?

Rory (Roy) Russell attended W. P. Carey School Of Business – Arizona State University, Penn State Smeal Mba Program, Grand Canyon University.

What are some of Rory (Roy) Russell's interests?

Rory (Roy) Russell has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Poverty Alleviation, Human Rights.

What skills is Rory (Roy) Russell known for?

Rory (Roy) Russell has skills like Customer Service, Leadership, Management, Banking, Training, Microsoft Office, Project Management, Business Analysis.

Who are Rory (Roy) Russell's colleagues?

Rory (Roy) Russell's colleagues are Chandan B.r, Aanchal Adhikari, Aryan Dhamija, Julia Shapiro, Hara Tsoukaneri, Camille Pietrowski, Anupam Ghorai.

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