Rory Starr Phillips Email & Phone Number

New York, United States

Grand Island, New York

Buffalo, New York

Manage top accounts and target accounts through consistent prospectingResponsible for negotiating guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines

Responsible for providing the highest quality of administrative assistance to the General Manager and the Director of SalesRelieved Executive Management Team of administrative functions in order to increase the time available for executive level responsibilities.Managed and facilitated all aspects of complex travel arrangements, hotel and flight reservations, entertainment, dining, excursions, travel plans and agendas. Organized seminars, conferences, holiday trips and special events. Prepared and distributed monthly reports, board meeting materials and minutes, presentations, projects, internal documents and daily correspondence. Created and updated the organization's filing system.Conducted extensive business and personal calendar management, and coordinated meetings, teleconferences and video conferences. Worked, planned, organized and carried out responsibilities with professionalism and confidentiality.

Educate Event Planners on hotel proceduresCommunicate to hotel staff group specifications and oversee a successful outcome for each event.Payroll, invoicing and bills processing, monitoring emails, Outlook calendar maintenance, database maintenance, travel arranging, hotel reservations, trade show registration, expense reporting. Board meeting set up, recording and transcribing of minutes, procurement of office supplies, mail distribution, as well as responsible for the disbursement.

On site liaison for area sales teamHandled all detailing of group needs at the hotel level to allow the sales team to focus on prospecting new clients

Executed all contracts, resumes and banquet event orders as assigned to me by the Sales and Catering ManagersResponsible for tracking all activity on the group rooms' control log and updating sales performance according to their assigned goals.Managed administrative staff, including development of staffing plans, recruiting and hiring employees, conducting performance appraisals and developing and implementing incentive programs.Distributed administrative assignments and prioritized workloads for support staff.

Accounting/Marketing

Hospitality Management