Overseeing a team of permanent and contract developer resources split between onshore and offshore locations.Responsible for solution design and guidance, code reviews, release deployments, CI/CD process design and implementation, and ensuring the developers get the best out of themselves!

Providing Salesforce Consultancy services (Functional and Technical) to a range of clients across multiple sectors. Responsibilities include stakeholder management and requirements gathering, functional and technical review of existing implementations and suggestions for improvement, configuration, development and training.

Assisting CRU Group with enhancements to their Salesforce platform, including custom Lightning Web Component development, configuration changes and third-party integrations. I am currently acting as their technical SME for all enhancement requests, defining potential solutions for raised requirements, and querying those requirements where needed.Specific projects included:Integration with a 3rd Party REST API for checking of potential clients against Sanctions Lists. This development involved APEX code for sending requests and processing responses, Lightning Web Components to surface the functionality and results on the front end, and building auditing features for both business and technical teams.Developing a set of LWC to allow Users to see all Contacts, Opportunities, and Cases in the current Account and children of that Account.Working with business users on reporting and data cleansing tasks.

Assisted Miki Travel with their Lightning Migration. Included a technical review and updates to ensure custom built functionality would work in LEX as expected, analysis sessions with business users to identify how the application should look in LEX, implementation and roll out of that.Also put in place a CI/CD process for Salesforce utilising their existing BitBucket and Bamboo instances to allow for full metadata management and controlled deployments.Undertook small enhancements requested by the business to increase system effectiveness.Conducted a full review of platform usage, identifying areas where improvements could be made in both functional and technical capabilities. This was presented to Senior Management to allow them to make forward looking decisions on how to utilise the platform.

Part of a small team of 3 maintaining and enhancing a Lightning enabled org of approx. 400 users. Responsibilities included liaising with senior stakeholders, analysis of requirements, translation of those into a solution and design, implementation of those designs through a combination of configuration and development mechanisms, and training/support of users on new features introduced.

Responsible for leading the implementation efforts on a project to roll out Case Management to internal service departments. Specifying solution designs within the scope of the existing implementation and Salesforce platform, reviewing code and configuration implemented by team members, and working with business stakeholders to illicit, document and work through their requirements. Also responsible for POC and development of more complex APEX classes, VF pages and triggers where other development resources were not available.Oversaw the BAU team (2 members) to ensure we were prioritizing any enhancement or support requests appropriately, evaluating the potential implementations of those alongside the existing functionality within SFDC, and providing SME support to senior stakeholders on the best use of the platform.

Oversaw the implementation of Salesforce into the Sales and Support sections of the business, including global rollout and end user training. Currently responsible for administration and implementation of requested enhancements of that system, including some custom Apex development and customisations. Responsible for business analysis and management of enhancements to existing client facing systems and new developments. Development and management of the Qlikview BI solution within Miki Travel. This involves UI and Script development and distribution to end users with a licensed personal edition.Core team member responsible for creating and publishing an RFP for the replacement of all back office systems. This included short listing potential suppliers, reviewing and scoring RFP responses and participating in discovery workshops.

Systems analysis and design of requested enhancements to the core insurance back office product as required by customer needs. Responsible for maintaining the Rational Robot automated test scripts and executing those against each milestone build.

Role was extended in April 2009 to include account management of various departments within the Commercial Department including Network Sales, Customer Care and Privilege Club departments. Responsible for alignment of departmental IT strategy to business needs, identification and design of solutions and seeing these through to implementation and transition phases.This included a custom built Travel Agents performance monitoring and rewards system, and implementation of a frequent flier rewards scheme for SME businesses.

Responsible for management of IT projects, including primary business analysis. Vendor selection and management was a central aspect of the role, along with managing business expectations. Involved in projects for multiple areas within the airline.Oversaw implementation of an online Customer Feedback management solution for the Customer Care department, as well as PeopleSoft CRM for the Sales department. This included creating a training programme and materials and training users around the globe.

Responsible for primary business and systems analysis during the development and roll out of an online insurance system for brokers. Some Java and JSP development was also included, as was management of the required business rules within the JRules application.