An IT Generalist with years of proven analytical and problem-solving skills. My genuine enthusiasm for IT and personal development drives me to continue learning and growing.
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Tier 3 SupportVistaCremorne, Vic, Au -
Tier 3 SupportVista Nov 2023 - PresentAuckland, New Zealand -
Software Service ConsultantVista Sep 2022 - Dec 2023Auckland, New Zealand- Triage, investigation, and resolution of support incidents within SLAs- Updating and writing knowledgebase articles- Bug logging, Triaging, replicating- Tier 3 escalation point for complex customer incidents.- Android and iOS application builds and deployment- Worked with project managers and clients to ensure smooth project implementation for new applications.- Cloud based software support (Azure)- Integration Configuration and troubleshooting- On-call rotation: Triaged and resolved critical system issues (P1) within SLAs.- Good understanding of XML, JSON and RESTful and SOAP API’s.- Error log analysing- Firebase Crash Analytics SME
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Test AnalystAdls Jul 2022 - Aug 2022Auckland, New Zealand -
Solutions EngineerMedical Management Systems Ltd - Meddbase Apr 2019 - Jul 2020London, United Kingdom -
Support AnalystMedical Management Systems Ltd - Meddbase Sep 2018 - Apr 2019London, United Kingdom
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Test AnalystSpark New Zealand Apr 2015 - Jul 2018167 Victoria Street West -
Level 2 SupportSkinny Sep 2014 - Apr 2015 -
Customer Service RepresentativeSkinny Apr 2014 - Sep 2014
Rory Anderson Education Details
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Ames It AcademyComputing And Network Support
Frequently Asked Questions about Rory Anderson
What company does Rory Anderson work for?
Rory Anderson works for Vista
What is Rory Anderson's role at the current company?
Rory Anderson's current role is Tier 3 Support.
What schools did Rory Anderson attend?
Rory Anderson attended Ames It Academy.
Who are Rory Anderson's colleagues?
Rory Anderson's colleagues are Michael Vincent, Bryan Hong, Jamie-Lee Du Plessis, Alejandro Cruz, Milad Ildoromi, Iván Méndez De La Peña, Aisha Bashir.
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2pwc.com, citi.com3 +614780XXXXX
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Rory Anderson
General Manager Marketing And Communication At Hearth Support ServicesGreater Melbourne Area
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