Rory Bertram Email and Phone Number
What I bring to a role:Innovative Agile Product Leadership: Led cross-functional teams at FLEETCOR, driving Agile product development for a PWA/SaaS, resulting in a 20% user increase. Defined KPIs, ensuring on-time and budget product releases while maintaining WCAG AA 2.1 accessibility standards.Strategic Technology Enhancements: As Product Manager at Delta Air Lines, led technology and automation initiatives for baggage handling and aircraft operations. Achieved a 19% increase in real-time baggage reroute success, introduced enhancements to RFID baggage tracking, and oversaw several mobile/desktop application projects.Versatile Software Development: As a member of Delta's CORE Technology Team, developed and maintained critical programs in C/C++ and Assembler, focusing on reservations and ticketing systems. Represented Delta at industry meetings in Geneva and Montreal.Comprehensive Skill Set: Proficient in Agile Product Management, SAFe, JIRA, SQL, Hyperion, SAS, Six Sigma, and various programming languages. Possesses deep knowledge of the airline industry and expertise in Adobe Experience Cloud, HTML, Excel, and effective communication.Beyond that? I love all things aviation-related, maps, above-ground pools, and exploring new places with my wife and daughter!
Jeppesen Foreflight
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Jeppesen ForeflightGreater Odense Area
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Product Manager - Ios FlightsForeflight Jul 2024 - PresentHouston, Tx, UsSupporting ForeFlight's iOS Flight Planning product. Currently oversee everything in the app's Flights tab, as well as the FPL drawer in Maps. Collaborate closely with the other Business Aviation Product Managers to create a seamless product for our BA customers. Products include Oceanic Plotting, Active NavLog, and more. -
Product Manager - EnterpriseForeflight Oct 2023 - Jul 2024Houston, Tx, UsProduct Manager for Enterprise Solutions, targeting the Administrator persona for Flight Operations. We're making ForeFlight a joy to use for Administrators, one release at a time.
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Director - Digital Product ManagerFleetcor Nov 2021 - May 2023Atlanta, Georgia, UsDirector-level role with heavy focus on Customer Experience. Work within the Fuel portfolio, primarily on our brand new progressive web app used by small & medium business owners to manage vehicle fleets and fuel cards. Work hand-in-hand with mobile app team, ensuring that our PWA scales beautifully to iOS & Android apps (written in Flutter). Also serve as the product manager for Accessibility stories, as we strive to achieve our WCAG 2.1 AA Rating. • Directed 4 teams across portfolios and led Agile Product Development team to develop a PWA/SaaS,resulting in 20% growth and an acquisition of 40K+ new users with $5M budget.• Created product requirements, user stories, and APIs, while coordinating cross-functional efforts, driving product strategy, and ensuring timelines and budgets were met.• Improved the effectiveness of the Site Locator GIS Database by 12 points within the first 3 months,increasing its search success rate from 69% to 81%.• Worked cross-collaboratively, serving as POC and conduit for all marketing and GTM efforts andcoordinating with the Design department to conduct research and understand market conditions. -
Product ManagerDelta Air Lines Mar 2019 - Nov 2021Atlanta, Georgia, UsLed all technology changes as they relate to Baggage Service Recovery, Deicing Operations, and Tower applications. Facilitated the transformation in ACS Below Wing to an Agile project management methodology, as we moved to a run-rate finance model.• Rebuilt the Baggage Reroute Automation Program on a 90-day action plan, increasing success rate by 19% (78% success rate to 97%) & implemented new training, process, & communication standards• Completed 13 major enhancements in an 8-month period, focusing primarily on baggage automation and de-icing, using a $2M budget• Owned the entire aircraft de-icing technology suite and streamlined operations for 10K+ aircraft annually• Established a “Baggage Processed Message (BPM) Echo” program across 3 countries & time zones to share BPMs between Delta, Virgin Atlantic, & Aeromexico, allowing greater visibility to an additional 15,000 baggage tracking events per day, reducing lost bags between London & Atlanta by 4% -
Software DeveloperDelta Air Lines Jun 2015 - Mar 2019Atlanta, Georgia, UsWorked on the TPF/CORE Technology Team Ticketing team, including all projects related to e-tickets. This included Infant E-Tickets, Air4 Multi-Host, and Streamline Ticketing/ticket code base refactoring project.• Team’s Agile Champion & interim Product Owner as we transitioned from Waterfall to Agile • Chosen to be Delta’s technology representative at IATA industry meetings in Geneva & Montreal• Subject matter expert on the TCN (Transmission Control Number) process for TPF technologies• Point of Contact for Revenue Pipeline business partners, including ticketing vendors (ATPCO), and other airlines
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Baggage HandlerDelta Air Lines Jun 2010 - Jun 2015Atlanta, Georgia, Us• Provided seasonal relief in all facets of the below-wing operation, including Ramp Operations, Baggage Handling, Bag Room / Sortation, and Transfer Driving.• Generated pivot-table based reports using MS Excel utilizing Staff Manager data to determine top and bottom performers for the A-North concourse bag transfer morning shift drivers
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Co-Op/Technical Support AnalystInstitute Of Nuclear Power Operations Jan 2014 - Jan 2015UsIT support for a 400+ person office building. • Helped lead implementation of major transition into virtualized environment using Agile methodology. • Implemented new processes based upon increased efficiency to aid in on-site evaluations. Assisted in joining application end-user and developer in troubleshooting/user practice. • Responsibilities included advanced troubleshooting, building/preparation of laptops for evaluations of nuclear power facilities, and providing excellent customer service. • Handled over 100 calls/tickets per day in team of four
Rory Bertram Education Details
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Georgia State UniversityComputer Information Systems
Frequently Asked Questions about Rory Bertram
What company does Rory Bertram work for?
Rory Bertram works for Jeppesen Foreflight
What is Rory Bertram's role at the current company?
Rory Bertram's current role is Digital Product Manager | Focused on the Intersection of Aviation & Technology.
What schools did Rory Bertram attend?
Rory Bertram attended Georgia State University.
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