Rory Bertram Email & Phone Number

Greater Odense Area

Houston, TX, US

Supporting ForeFlight's iOS Flight Planning product. Currently oversee everything in the app's Flights tab, as well as the FPL drawer in Maps. Collaborate closely with the other Business Aviation Product Managers to create a seamless product for our BA customers. Products include Oceanic Plotting, Active NavLog, and more.

Houston, TX, US

Product Manager for Enterprise Solutions, targeting the Administrator persona for Flight Operations. We're making ForeFlight a joy to use for Administrators, one release at a time.

Atlanta, Georgia, US

• Director-level role with heavy focus on Customer Experience. Work within the Fuel portfolio, primarily on our brand new progressive web app used by small & medium business owners to manage vehicle fleets and fuel.
• Directed 4 teams across portfolios and led Agile Product Development team to develop a PWA/SaaS,resulting in 20% growth and an acquisition of 40K+ new users with $5M budget.
• Created product requirements, user stories, and APIs, while coordinating cross-functional efforts, driving product strategy, and ensuring timelines and budgets were met.
• Improved the effectiveness of the Site Locator GIS Database by 12 points within the first 3 months,increasing its search success rate from 69% to 81%.
• Worked cross-collaboratively, serving as POC and conduit for all marketing and GTM efforts andcoordinating with the Design department to conduct research and understand market conditions.

Atlanta, Georgia, US

• Led all technology changes as they relate to Baggage Service Recovery, Deicing Operations, and Tower applications. Facilitated the transformation in ACS Below Wing to an Agile project management methodology, as we.
• Rebuilt the Baggage Reroute Automation Program on a 90-day action plan, increasing success rate by 19% (78% success rate to 97%) & implemented new training, process, & communication standards
• Completed 13 major enhancements in an 8-month period, focusing primarily on baggage automation and de-icing, using a $2M budget
• Owned the entire aircraft de-icing technology suite and streamlined operations for 10K+ aircraft annually
• Established a “Baggage Processed Message (BPM) Echo” program across 3 countries & time zones to share BPMs between Delta, Virgin Atlantic, & Aeromexico, allowing greater visibility to an additional 15,000 baggage.

Atlanta, Georgia, US

• Worked on the TPF/CORE Technology Team Ticketing team, including all projects related to e-tickets. This included Infant E-Tickets, Air4 Multi-Host, and Streamline Ticketing/ticket code base refactoring project.
• Team’s Agile Champion & interim Product Owner as we transitioned from Waterfall to Agile
• Chosen to be Delta’s technology representative at IATA industry meetings in Geneva & Montreal
• Subject matter expert on the TCN (Transmission Control Number) process for TPF technologies
• Point of Contact for Revenue Pipeline business partners, including ticketing vendors (ATPCO), and other airlines

Atlanta, Georgia, US

• Provided seasonal relief in all facets of the below-wing operation, including Ramp Operations, Baggage Handling, Bag Room / Sortation, and Transfer Driving.
• Generated pivot-table based reports using MS Excel utilizing Staff Manager data to determine top and bottom performers for the A-North concourse bag transfer morning shift drivers

US

• IT support for a 400+ person office building.
• Helped lead implementation of major transition into virtualized environment using Agile methodology.
• Implemented new processes based upon increased efficiency to aid in on-site evaluations. Assisted in joining application end-user and developer in troubleshooting/user practice.
• Responsibilities included advanced troubleshooting, building/preparation of laptops for evaluations of nuclear power facilities, and providing excellent customer service.
• Handled over 100 calls/tickets per day in team of four