Rory Murphy Email & Phone Number

Garland, Texas, United States

Managed design, optimization, implementation, high level support and security for the City’s Server infrastructure, Exchange 2016 and Skype messaging platforms, as well as the overall Virtual Desktop environment including the servers, applications and user experience.• Managed the Virtual Desktop Infrastructure (VDI). Created virtual machine templates, desktop pools and app stacks utilizing VMWare vSphere 6.5, Horizon Administrator 7, AppVolumes 4, and UEM• Built, configured, maintained and troubleshot Server Operating Systems including Windows, Linux/Unix and ESXi• Configured and monitored the Server Infrastructure utilizing What’s Up Gold• Managed, configured and provided daily maintenance and support for the Microsoft Exchange 2016 and 365 environments• Managed DNS, DHCP, Active Directory and Group Policy• Provided Senior Level technical support and guidance to junior staff members• Managed the overall administration of the SCCM 2012 Environment, running on Windows Server 2012, 2016 and managed the SCCM SQL 2014, 2017 and 2018 database• Minimized security risks and vulnerabilities associated with Microsoft, Linux/Unix ESXi and vSphere products by performing monthly patch management• Created and maintained documentation for junior staff members• Performed file and database restores utilizing CommVault• Managed and performed problem resolution for the WSUS and IIS server roles

Garland, Tx

Managed design, optimization, implementation, high level support and security for the City’s Server infrastructure, Exchange 2016 and Skype messaging platforms, as well as the overall Virtual Desktop environment including the servers, applications and user experience.• Managed the Virtual Desktop Infrastructure (VDI). Created virtual machine templates, desktop pools and app stacks utilizing VMWare vSphere 6.5, Horizon Administrator 7, AppVolumes 4, and UEM• Built, configured, maintained and troubleshot Server Operating Systems including Windows, Linux/Unix and ESXi• Configured and monitored the Server Infrastructure utilizing What’s Up Gold• Managed, configured and provided daily maintenance and support for the Microsoft Exchange 2016 and 365 environments• Managed DNS, DHCP, Active Directory and Group Policy• Provided Senior Level technical support and guidance to junior staff members• Managed the overall administration of the SCCM 2012 Environment, running on Windows Server 2012, 2016 and managed the SCCM SQL 2014, 2017 and 2018 database• Minimized security risks and vulnerabilities associated with Microsoft, Linux/Unix ESXi and vSphere products by performing monthly patch management• Created and maintained documentation for junior staff members• Performed file and database restores utilizing CommVault• Managed and performed problem resolution for the WSUS and IIS server roles

Garland, Tx

Managed the overall design, systems management, application and operating system deployment and security for the City’s desktop environment, software distribution infrastructure, product lifecycle management, end point protection security suite, provided senior level operational support and Created/Maintained images for over 1700 end-user computers.• Migrated from Dell Kace endpoint management system to SCCM 2012• Created OS image/build packages and Task Sequences utilizing MDT, SCCM 2012• Managed Software Updates (Microsoft patching) for all client endpoints• Created SQL reports against the SCCM 2012 database• Managed SCCM Collection Queries, Site and Component status health and Compliance Settings• Repackaged and customized application installations utilizing Installshield and AdminStudio• Created and distributed application packages using VB and batch file scripting techniques utilizing SCCM 2012• Provided Senior Level technical support and guidance to junior staff members• Engineered and secured the standard desktop platform while implementing procedures to ensure consistency with company goals and regulatory requirements• Managed company-wide desktop, mobile device and application support including Windows operating systems and other standard business applications

Plano, Texas

Managed the overall design, optimization, implementation, high level support, application and operating system deployment and security for the NTTA’s End User Compute infrastructure, software distribution infrastructure, product lifecycle management, end point protection security suite and provided senior level operational support. • Created OS image/build packages and application packages utilizing SCCM 2012• Managed Software Updates (Microsoft patching) for all client endpoints• Created SQL reports against the SCCM 2012 database• Defined hardware standards; Engineered and secured the standard desktop platform while implementing procedures to ensure consistency with company goals and regulatory requirements• Shared responsibility for company-wide desktop, mobile device and application support including Windows operating systems and other standard business applications• Repackaged and customized application installations utilizing Installshield and AdminStudio• Provided Exchange 2010 administration

Managed a team of 5 level 3 support engineers and 13 level 2 vendor support technicians and supported all aspects of end-user infrastructure for over 3500 clients at this major pharmaceutical research and manufacturing facility. Delivered hands-on, level 3 support of end user infrastructure and software issues. Provided LAN administration for end user file and application access, workstation and group policy management and supported change management for infrastructure modifications.• Led printer right-sizing project which reduced print device ratio at the site and resulted in an annual cost savings of $180,000 realized on consumables, power consumption and vendor support costs• Integrated desktop computer environment from Wyeth to Pfizer standards. Developed deployment strategy and worked with project team to communicate, schedule and implement new desktop image to over 3000 computers. The successful integration realized a significant support cost savings to the company as the preferred vendor was able to be brought on-site to support these systems• Operated areas of responsibility utilizing ITIL best practices

Supervised up to 5 level 3 support engineers and 13 level 2 vendor support technicians, acting as final point of contact for all issues that needed further escalation or troubleshooting. Managed all end-user infrastructure support for 3500 internal and external clients.• Supported and administered GMP critical Building Management Systems and worked with system owner and application vendor to develop new operating procedures for these systems which reduced the number of incidents reported by over 94 percent• Delivered Level 3 incident management of end-user infrastructure and software problems, executed change management for infrastructure modifications and request fulfillment for end user software, hardware and security access requests • Provided application packaging, quality assurance testing, documentation, site validation and end-user distribution of applications in this Microsoft Windows and Novell Netware environment• Administered Active Directory and Novell networks, including groups, applications, workstations and users to minimize impact to the end users.

Participated as part of a team to deliver level 3 incident management of PC hardware and software problems for approximately 4500 end users. Additional responsibilities included quality assurance testing of all application packages delivered to end users as well as LAN administration in this mixed Microsoft Windows and Novell Netware environment.• Received 4 company ‘Peer Recognition Awards’ from 3 different colleagues recognizing my efforts for quality and collaboration on different projects and issues that were worked on

Supervised a team of 4 support technicians for a division wide rollout initiative of Windows NT 4.0 for major pharmaceutical research and development corporation consisting of over 2500 end users. Managed the activities of technical personnel, hardware asset and inventory, site evaluations, application configuration, hardware installation and general end user training and support. • Hardware used and supported included PC and LAN/WAN hardware technologies, Hewlett-Packard (including legacy Compaq) and Dell workstations and laptops with remote access software, Hewlett-Packard and Tektronix printers and various peripherals including PDA s, SCSI cards, scanners and external storage devices. • Software used and supported included Windows 95/NT, Novell, M.S. Office, Web browsers, Adobe Acrobat, GroupWise and Vantive call tracking

Owned and managed this local residential and commercial building contractor in the New York Metro area. Managed all day-to-day activities including a comprehensive range of professional building construction/renovation, customer consultation, and project management services and maintained a strong commitment to customer service and satisfaction. Additional responsibilities included providing administrative/user support for an office network consisting of Windows NT/95/98 PC s with remote access software. Hardware used and supported included PC’s and LAN/WAN hardware technologies, a mixed desktop environment, and peripherals