Rory Callahan Email and Phone Number

▪ Oversaw execution of strategic plans and day to day 10 member IT operations team of network, server,security, service desk, database, and development personnel to support 27 locations nationwide.▪ Restructured staffing, policies, procedures, ticketing system, and best practices to re-organize and re-align operations to support 24/7 operations, creating a cost effective and high performance support center.▪ Executed IT Roadmap and implemented solutions that yielded yearly savings includingauditing vendor contracts, outsourcing network operations, optimizing data-center performance, automation, and deploying cyber-security initiatives.LSO™ (Lone Star Overnight) is the leading regional parcel delivery company throughout the Southwest, headquartered in Austin, Texas. With over 28 years of reliable time-definite delivery service, we provide a broad range of parcel delivery services with our own personalized Texas touch that you simply can’t get anywhere else.

•Collaborated with senior leadership, and created technology solutions that yielded over $450,000 in yearly savings including auditing vendor contracts, analyzing data-center performance, implementing ITIL practices, automation, and deploying cyber-security initiatives.•Managed IT operations and delivered 12 major projects to introduce stability, performance, disaster recovery, new solutions, and enhancements within systems, workflows, and business processes, based on business leader’s needs.•Managed 7 personnel on day to day IT operations, training, career growth, and performance.ACCC Insurance Company is a leading provider of personal auto insurance servicing over 3,000 independent agents and their customers. ACCC, a privately held company was founded in 1997 and is headquartered in Houston, Texas. ACCC strongly believes in encouraging the upward mobility of our employees. We believe the continued success of our company depends on hardworking-career minded individuals who are dedicated to providing the best product and customer service in today’s auto insurance market.

•Researched, planned and executed a project to independently hike the entire 2,190 miles of the Appalachian Trail from Georgia to Maine in one hiking season.

•Strategically planned and successfully delivered 10 major projects, including Office 365\Azure cloud migrations, data-center improvements, VOIP, and network systems, after consulting client needs.•Managed internal and 10 client-side LAN, VMware, Hyper-V virtual environments including storage provisioning, Active Directory, Exchange, server imaging/deployment and ESXi host maintenance.•Managed 3 member help desk team functions to ensure customer SLA was met above standards.Headquartered in Houston, Texas, and providing managed services globally, Xirtix is a premiere provider of technology services and support. Xirtix was formed with the purpose of combining “integrity with technology.” Our primary goal is to be a trusted adviser to our customers, providing our services to them with the utmost integrity, honesty, and professionalism. The solutions we offer cover a wide range of technological needs; IT management, IT consulting and a full array of communication services.

•Performed technical deployment and maintenance for a $15MM state-funded Electronic Medical Records (EMR) project at a county jail with 12k inmates as part of a six-member team on behalf of the third-largest sheriff’s office in the US.•Managed HCSO server infrastructure, which included initial server setup, firewall installation and configuration, server monitoring, security hardening and audits, and critical patch and disaster recovery process implementation.The Harris County Sheriff's Office was founded in 1837 when Texas was still a republic. Today, Sheriff Ed Gonzales is responsible for 4,200 dedicated deputies, detention officers and civilian staff that comprise one of the oldest law enforcement agencies in Texas.

• Led an eight-member team resolving 200 weekly PC and hardware support tickets for 3k internal staff and national car dealership clients for the largest automotive hardware and software solutions company in the US.The Reynolds and Reynolds Company is a leading provider of computer software, business documents and supplies, and professional services for automotive retailers.