Product lead for Marketing technology platforms delivering critical customer communications to millions of GoDaddy customers.• Led Product Management team; established planning and execution rhythms to deliver quarterly roadmap priorities• Prioritized platform investments in marketing data pipelines, message delivery, content creation, experimentation, personalization• Drove transformation of data pipeline and content build process for subscription renewal emails tied to billions in annual revenue

Product leader for 200-person Engineering org that builds and operates Walmart’s petabyte-scale as-a-Service data ecosystem, spanning an ever-evolving portfolio of open source and proprietary platforms in both private and public clouds.• Built a high-performing team and driving organizational change to center our focus on the internal customers we serve.• Executed Go-To-Market strategy to accelerate adoption of cloud-native technologies by the Walmart developer community. • Increased agility and responsiveness with planning process and tools built around a well-defined product development lifecycle.

Bootstrapped new team to build market research and customer intelligence programs.• Conducted analyst consults and primary customer research to deliver timely insights for strategic planning activities. Select topics: cloud high availability, deep learning, data and analytics markets.• Coordinated cross-company inventory of customer touchpoints to scope Customer 360 program.• Rebooted Product Advisory Councils for improved customer feedback to product organization.

Led high-priority business transformation as startup driver of fast-tracked Go-To-Market and product releases in AWS and Azure clouds.• Forged co-development, co-marketing, and co-sales partnerships with Amazon and Microsoft.• Fostered program innovation through thought-leadership and cloud strategy review among leaders of numerous organizations.• Delivered MVP online customer experience for self-service purchase and deployment from AWS and Azure Marketplaces.• Developed public cloud platform roadmap and initiated investment in multi-cloud deployment and management user interface.• Drove Sales enablement in support of early customer wins through Beta / POC engagements and customer presentations.• Established process for customer pipeline management and BI dashboard for rhythm-of-business reports to senior management.

• Led corporate effort to define business requirements, conduct POC, and select vendor for enterprise software licensing platform.• Managed roadmap and vendor partner relationships for enterprise data warehouse backup and recovery software solutions.• Updated and renewed vendor strategies for key enabling technologies, including Java and Linux operation system software.

Stewarded small business value proposition from concept to launch; key contributor in complex transformation of $22B Office Division from enterprise-centric software vendor to SMB-oriented cloud services provider (small businesses represent 90% of Office 365 customers).• Rounded out product offering and SKU strategy, drove customer and business requirements through numerous engineering and operational teams, defined support offering, and ensured fixes for numerous product gaps.• Developed and delivered product demos for worldwide sales organization, executive keynotes, and the Office 365 Launch; received “Gold Star” award from Microsoft Chief Marketing Officer for demo excellence and strong engineering partnership.• Ensured key small business investments in Office 15 release, including simplified administration, getting started experience, and enhanced public website, through research-based recommendations to engineering teams• Influenced long-term vision for small business offering, including platform investments to support viral adoption and enriching the value proposition with customer acquisition/retention and business management scenarios.• Delivered demos and presentations to internal and external audiences, including key strategic Telco partners.

As a Product Manager Intern at Microsoft, I developed marketing and product development plans for Microsoft’s first consumer online productivity service, Office Live Workspace. In this position, I worked with Program, Product, and Marketing managers across the Office business group to analyze the service’s advertising and usage metrics and introduced innovative user engagement initiatives.

As Director of Business Development (and the first full-time employee) at Smart Payment Solutions, I led the company’s consultative sales effort and developed its marketing strategy. I also identified new product features needed to retain competitive advantage, worked with developers to prepare a new software platform, and helped ready the launch of the new platform to our 1000+ business clients.