Rory Staffan Email & Phone Number

Brighton, Michigan

Sterling Heights, Michigan

Member of a two person IT team supporting approximately 750 users.Provided remote and on-site assistance to users in residential, commercial, and industrial settingsDiagnosed and resolved computer and network problems.Performed QuickBooks upgrades of software versions and associated files.Configured QuickBooks permissions and user access levels per client specifications.Sourced, purchased, and installed computer components.Assembled computer systems to client specifications and installed on-site.Performed operating system upgrades and migrations with no loss of data.Kept up-to-date records of all work performed for clients.Maintained in-house database of client interactions and network configurations.Installed and configured BitDefender Endpoint cloud based antivirus software.Configured client email accounts in Microsoft Outlook 2007 and 2010.Performed quarterly maintenance on client systems.Identified and removed malware from infected machines by using a variety of tools including: Malwarebytes, Rogue Killer, TDSSkiller, Combo Fix, Hit Man Pro, Iobit Uninstaller, Norton Power Eraser, AdwCleaner, CCleaner and Comodo recovery software. Configured and setup new servers, laptops, and PCs to client specifications.Installed and configured networked printers.Provided progress reports and updates to clients on current projects.Successfully relayed technical information to non-technical individuals.Performed software upgrades on client servers while ensuring system stability and availability.Configured, supported and serviced Windows XP, Windows 7, and Windows 8 Operating Systems.Researched and tested solutions for client software issues.Created temporary content for client websites.Used remote access software such as LogMeIn, RDP, Mikogo and TeamViewer to effectively resolve user issues.Configured and connected to network shares according to client needs and specifications.Performed systems evaluations and provided recommendations to clients.

Performed troubleshooting and repair of computers, laptops, tablets and other equipment.Configured corporate Outlook accounts on user smartphones.Identified and removed malware from infected machines.Responsible for creation of computer configuration procedures and related documentation.Organized and maintained department resources and inventory.Worked with the internal help desk software to assist users in resolving issues.Configured new computers including software installs and user profiles.Redistributed technology assets after creating data backups, migrating user files, and reformatting the hard disc.Installed and supported user workstations and related components.Configured for distribution and performed hardware upgrades on point of sale kiosks.Acted as department liaison with outside support entities.

Created, implemented & maintained extremely successful and influential Project E.A.G.L.E. tutoring program.Provided support and troubleshooting for software related issues in the classroom.Worked with students in small group and one-on-one settings to supplement class room instruction and assisted with projects or classwork, reviewed materials and lessons in order to promote better student understanding of concepts.Maintained correspondence with parents regarding essential student reports and issues.Used Data Director and AIMSWeb to determine proper paths of intervention for individual students.Purchased essential supplies and tools ensuring yearly amounts were within budget.Usage and support of software such as Microsoft Excel, Microsoft Word, Open Office, DataDirector, PowerSchool, AIMSWeb, Read180, Aleks, Study Island, Compass Learning and various educational websites.Performed quarterly assessments of entire student body including scoring & data entry of benchmark scores.In 2011, Quality Assurance Review auditors commended Project E.A.G.L.E. as operating at “110%” and the Review chairman recommended the program for the AdvancED Best Practices List for the state of Michigan.

Unpacked and assembled over 700 new computers, transferred operating system images onto blank hard drives, ensuring all computers had up to date security patches and software.Checked and diagnosed network connections and outlets.Installed and assembled networking equipment including wiring racks in new head-end rooms.Responded to and resolved on-site technical repair requests.Performed assembly and distribution of ELMO Interactive Document Cameras & Cisco Systems IP phones.Ensured proper wrap up and storage of Ethernet cables and inspected them for damage or faulty connectors.Calibrated SMART Board interactive white boards.

Transportation of patients throughout the hospital, ensuring patient safety, confidentiality and promptness.Ensured patients were treated with dignity & respect while maintaining a friendly & professional rapport.Received multiple informal and formal commendations for using a cheerful and pleasant demeanor when communicating with patients and staff.

Associate Degree, Information Technology Network Specialist: Network Security Specialist, 4.0

Activities and Societies: Finalist for Most Distinguished Graduate

General Studies