Rory D. Email & Phone Number

•Administer, Monitor, troubleshoot and maintain the Network Infrastructure, which includes network switches, routers, wireless, telephony, firewalls, VPN hosts/clients, network appliances, Directory systems, Email/Communication systems, and server/pc connectivity•Manage projects including but not limited to new site builds from inception. •Takes proactive approach to downed equipment.

•Provide technical support for office/vessel employees.•Daily use of Active Directory, MS Exchange 2016. Use of Citrix Xen app.•Setup and inventory computers and additional hardware.•Assist in providing network maintenance, repairs and adjustments.•Arrange for replacement of defective or incorrect equipment.•Arranged for delivery to off-site locations for major repairs or replacements, including warranty coverage.•Dispatched to vessels as needed to complete various tasks.

•Provide technical support for office/vessel employees.•Daily use of Active Directory, MS Exchange 2016. Use of Citrix Xen app.•Setup and inventory computers and additional hardware.•Assist in providing network maintenance, repairs and adjustments.•Arrange for replacement of defective or incorrect equipment.•Arranged for delivery to off-site locations for major repairs or replacements, including warranty coverage.•Dispatched to vessels as needed to complete various tasks.

•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for over 400 users across 29 locations.•Daily use of in-house ticketing system. Maintained extensive documentation, •Install, modify, and repair computer hardware and software. Install computer peripherals for users.•Daily use of Druva, Active Directory, Kaspersky, deploying updates, Sophos, Microsoft Office, Exchange, Android/iOS support, imaging, VPN configuration, Shoretel PBX.

•Works with superiors and subordinates to complete short and long term tasks as needed. Tasks may include but are not limited to daily, weekly and monthly QA/QC inspections.•Aircraft detailing includes washing, waxing, leading edge bright work, and refinishing leather seats.•Fueling and towing all types of aircraft on a daily basis by means of Kubota tug, Light and heavy Lektros.•Service aircraft with ground support equipment as needed (water cart, lavatory cart, heater cart, refueling, de-icing).•Works with co-workers and departments for aircraft hangar movement.•Fuel farm quality control includes but not limited to inspection of fuel farm and fuel truck prior to receiving fuel load such as clear/bright test, API inspection includes checking for fuel density and temperature.