Manage the Operations team, on call team and 3rd party managed service providers in the delivery & 24/7 support of Zamano’s applications, IT infrastructure and services hosted in Amazon AWS, including the management of the onsite office IT infrastructure and facilities, reporting directly to the CEO and CMO. Primary responsibilities include:• Cloud Solution - Accountable for the management and continued progression of a highly available cloud based solution hosted in Amazon’s AWS• On call Support - Manager of the on call team providing 24/7 support (up to 6 staff) • Continuous Service Improvement Projects: Identify and implement CSI projects to increase quality in our services, deliver process efficiencies and add value to our business and customers • Change Management – Responsible for the coordination of ALL activities required to make changes to the infrastructure, applications and services• Budget Management - management of the day to day IT operating and capital budgets• Design & Transition - Collaboration with relevant parties in the delivery and removal of services and infrastructure to the cloud and physical environments• Capacity Management - Manage the cloud resource utilisation to ensure the current and future capacity matches requirements in a cost effective manner and within agreed budgets• 3rd Party Solutions - Identify, build and manage 3rd party contracts and relationships• Processes & Services - Manage the lifecycle of service operation processes including incident/problem/event/access management etc. Also responsible for the integrity of all operating processes and security policies• Office IT Infrastructure - Responsible for the office IT Infrastructure and facilities. I project managed a full office relocation in 2014 for over 25 staff (6 month project)

Primary responsibilities include:• Provide 2nd level technical support. Interact with 3rd level support teams as required.• Identification and delivery of process improvements which added value to the business in following areas - IT Asset Management, Domain Name Management, Software licensing, Active Directory, Desk Side Support, monitoring, file server backup and recovery procedures.• Review 3rd party service contracts and software license agreements to ensure they are in line with company requirements, renegotiate or terminate contracts if required.• Member of the 24/7 support team.

Primary responsibilities include:• Lead technical support for a mobile content & web based SMS application available to UK & Irish customers• 2nd level support for a number of custom built SaaS applications

Primary responsibilities include:• 1st point of contact for end user customer calls.• Respond to level 1 service requests and incidents.