Rory Erwin Email & Phone Number

Dayton, Ohio, United States

-Establish and maintain strong relationships with 100+ clients by serving as the primary point of contact for inquiries, support needs, and issue resolution within an hour turnaround time-Collaborate cross-functionally with sales and product development to advocate for client needs, and ensure alignment between client expectations and company objectives-Develop and execute individualized success strategies for clients, aligning company solutions with client goals to proactively address issues to ensure satisfaction and retention-Guide clients through the onboarding process and provide ongoing training and support to optimize product use

University Heights, Ohio, United States

-Trained up to 40 RAs through a 30-minute presentation on Medical Emergencies and Mental HealthCrises to ensure effective staff incident preparation-Collaborate with the hall director to lead weekly meetings in order to provide general resident updates for all RAs to ensure effective communication and maintain transparency-Create excel spreadsheets to streamline RA duty scheduling process

University Heights, Ohio, United States

-Tutor students in exercise science classes 3 times per week by helping them understand course material, working through different questions, and preparing them for exams

-Provide guidance for 30+ male-identifying second-year students in their transition to campus by serving as a leader, role model, and community builder-Facilitate 3 events per month within a specific budget to encourage connection and community building among residents-Enforce university housing policies while serving in an on-call rotation for a community serving 200 second-year students to ensure student safety -Coordinate resource referrals and programs related to student needs while meeting the departmental values of diversity, community, and involvement-Present floor rules and expectations through meeting with residents as a group to minimize incidents

Cleveland, Ohio, United States

-Filed 40+ patient needs screeners per day into RedCap to meet patient needs with efficiency-Developed department handbook detailing everyday protocols to streamline training process for volunteers and new-hires-Updated volunteer and patient resource Live Binder webpage daily to ensure up-to-date and accurateinformation on services offered by Rainbow Connects

University Heights, Ohio, United States

-Facilitate effective customer service through answering questions regarding campus life, residence halls, and student placements to provide the appropriate clarification and guidance-Direct calls and in-person visitors to the appropriate supervisors to ensure effective communication between parties-Input resident information into spreadsheets to maintain accurate record-keeping-Organize office spaces, move furniture, and arrange spaces for incoming freshman orientations to ensure comfortability

Chesterland, Ohio, United States

-Communicated and demonstrated the proper technique for speed and strength training programs to prevent injury for all clients -Set-up equipment for training programs to ensure client safety and success -Led warm-ups and cool-downs to prepare the client for the workout

Exercise Science Bachelor Of Arts, Kinesiology And Exercise Science

Education record