Rory Ryan Email & Phone Number

Ireland

Tutor for Swim Teaching.

Shannon, County Clare, Ireland

Shannon, Munster, Ireland

Swim Teacher for children’s & adult lessons. Part time contracted role in evenings & weekends. Currently based out of Shannon Leisure Centre. Fully insured, vetted & certified.

Ennis, Clare, Ireland

Ennis, Clare, Ireland

Ennis

The Enterprise & Employment Development Worker contributes to the implementation of the Social Inclusion and Community Activation Programme (SICAP), across all goals with particular focus on Goal 3 ‘Employment and Self Employment’. This goal engages with marginalised target groups/individuals and residents of disadvantaged communities who are unemployed to support them in accessing employment and self-employment.PRINCIPAL RESPONSIBILITIES- To form relationships with local employers that facilitate progression of our SICAP clients into work placement and employment.- Develop relationships with local employment agencies, Chamber of Commerce and The Department of Social Protection. - Utilise various work placement programmes – e.g. JobsPlus, Work Placement Programme and employer incentives. - Document engagement process for clients and employers, identify issues and provide process improvement suggestions. - Understand the needs of employers and maintain relationships throughout client's placement. - Identify employer training needs, develop and implement training plan. - Promotion of CLDC SICAP services, events and training through social media. - Attend and facilitate community group, team and inter-agency meetings. - Monitor progression of clients and community groups in line with SICAP guidelines. - Provide updates to team members and Social Inclusion Management as required. - Adapt to SICAP needs as required, redirect time according to demand.

Sydney, Australia

Smart Sparrow's mission is to empower teachers to make online learning more interactive, more intelligent and more adaptive. Smart Sparrow also powers the Biomedical Education Skill & Training (BEST) Network that was set up in 2012 through a government grant to establish a network of leading biomedical schools and leading industry bodies to revolutionise biomedical education by addressing a critical need for easy sharing of knowledge, expertise, courseware and technologies world wide. Working in a startup environment requires the ability to take on responsibilities across diverse roles. Being flexible and adaptable is key while having the ability to prioritise tasks to maximise efficiency. Responsibilities included but were not limited to: the day to day running of the office; lead generation; management of databases for Australia/NZ sales directors; updating of Zoho CRM; data analysis and report building; assisting marketing manager with development and review of content for newsletters, email campaigns and events; follow up calls with academics and industry professionals; taking and directing customer calls; attending sales development meetings with key team members and ad hoc duties as requested by commercial manager. As part of my role I worked with the BEST Network manager and the marketing manager coordinating and developing the first BEST Network Community Summit through initial planning, coordination, promotion and follow up of event. As this was the first of what will be an annual event we developed process for future events. Follow up included development of surveys, completing data analysis, compiling management reports and identification of key learnings and success points. We developed a community engagement strategy to increase network membership and activity for the sustained growth and viability of the network across Australia.

Shannon, Ireland

PRINCIPAL RESPONSIBILITIES• Train New Hire employees on Pre Process (company culture, products, systems, compliance etc) and process and systems specific material/practice. • On-board new hire colleagues with internal and external IT parties. • Mentor New Trainees on the floor by providing continued guidance until handed over to Operations • Work in conjunction with the PPI Change Manager, Team Managers and Risk Manager by owning and supporting project initiatives to deliver business objectives and a consistent performance against SLA’s. • Work in conjunction with the Wipro BPO BFSI Training Team (when appropriate), by owning and supporting cross-site initiatives to deliver business objectives • Conduct Training Needs Analysis within the PPI teams in area of responsibility, agree Training & Development Plan and ensure all aspects of the plan are documented, delivered, recorded and evaluated • Assess skills and competence levels of trainees and coach/recommend any necessary further action to Team Leaders to improve performance • Design training solutions to meet identified business needs, including best approach, materials etc. • Deliver Technical and Soft skills training using a variety of approaches and techniques • Manage project work streams, and design, develop and deliver to satisfy individual business needs. • Undertake Root Cause analysis (RCA) on MI as required to identify trends, failure points, control weaknesses etc • Carry out root cause analysis on business processes, identifying gaps in procedures and designing new process solutions to fill these gaps, in line with client requirements.

Shannon, Ireland

PRINCIPAL RESPONSIBILITIES• Complete evaluations/audits on Telephony and workflow line with agreed quality standards.• Deliver structured and documented feedback and face to face coaching to colleagues, developing action plans to ensure continuous improvement in order to raise colleague capability and deliver expected customer standards. • Raise any potential process, product, system and procedural issues to relevant stakeholders for feedback for potential resolution. • Make recommendations for continuous improvement and change that make a difference for our customers, and business and support the implementation of new ideas. • Prepare and lead calibration and consistency sessions across the business. • Support operational activity as and when required. • Ensure effective and good business relationships with all business stakeholders. • Maintain a high knowledge of all business systems, procedures and processes.

Shannon

PRINCIPAL RESPONSIBILITIES• Assess customer PPI mis-sale complaints by accessing Lloyds customer information systems to data gather information that will aid assessment to ensure fair customer outcomes. • Contact customer where necessary to investigate allegations by gathering customer circumstances at the time of the sale. • Input findings into data gather tool, record findings on client information system, draft correspondence to customer with decision. • Correspond with customer in a clear and concise manner addressing all concerns ensuring positive customer experience. • Update operational spreadsheets in line with procedures.• Maintain quality scores at an expected level and undertake training as required. • Achieve KPI's while maintaining quality scores. • Manage diary to maximise customer contact and case completion. • Work independently on daily tasks to achieve team goals and objectives.• Maintain client standards in line with company goals and objectives.

Thurles

Certificate in Renewable Energy Development at the LIT Campus in Thurles.

Warialda, Australia

* Provide a high level of customer service to all internal and external stakeholders* Assisting customers with local Centrelink (Social Welfare) self help services* Delivery of advice and assistance to clients* Assisting with youth activities during school holidays* Designing business cards and other promotional materials for customers* Respond to customer and supplier emails* Assist pensioners with technology training during Seniors Week* Sale of pre paid mobile phones* Maintain daily sales reports & record all financial transactions* Maintain and update Centerlink daily reports* Assist with set up of technologies such as iPhone, prepaid mobile phones, cameras and laptops* Problem solving & customer query handling* Network with employers and other local community organisations * Manage print runs for local business, maintain customer accounts* Faxing, emailing, printing, scanning of documents and photos

Australia

• Provide a high level of customer service to all internal and external stakeholders.• Interviewing and assessing clients.• Delivery of advice and assistance to clients.• Arranging ongoing training and development activities• Identifying & referring job seekers to employment opportunities.• Conduct post placement support.• Monitoring job seeker’s attendance at appointments and participation in activities.• Maintain and update customer files to internal audit and Departmental standards.• Implement strategies that positively assist clients in overcoming barriers to employment.• Problem solving & customer query handling.• Network with employers and community organisations to the advantage of the organisation for job seeker placement.

Australia

I assisted with the coordination of a community based solar renewable energy project, managing logistics, accounts, suppliers, installers and customers while ensuring the smooth running of operations and administrative function of the business. The project brought together interested individuals and businesses who wished to take advantage of solar panel installations for the generation of electricity. Systems were roof and ground mounted with ground mounted systems providing sun tracker options. Ausenergy was also the national distributor for the Wattson Energy monitor. I worked very closely with the managing director ensuring the smooth operation of all aspects of the business. I was responsible for presenting key facts surrounding Ausenergy's involvement in the project to key community members and prospective customers. I would input leads into the database and follow up on these leads, coordinating site visits for the installers or conducting site visits myself, providing follow up quotations, grid connection & government rebate paperwork, ordering of system stock, picking of stock for individual installation and issuing of final invoice to customer as well as payments to suppliers. Key Responsibilities:• Support & Coordinate $4.2million New England Solar Farming Project, both domestic & commercial.• Management of the office and warehouse. • Ensure policies, procedures & operational standards maintained at all times.• Invoice reconciliation and management through MYOB.• Key supplier account management.• Stakeholder engagement - present product information at customer information events, generate leads, build customer & community awareness. • Accounts Receivable & Accounts Payable. • Updating of CRM database with all relevant paperwork & status updates.• Submission of rebate applications to Department of Environment & grid connection applications to Country Energy.• Reporting to Managing Director on business activities & project updates.

Brisbane, Australia

• Manage the daily operations of the Queensland office• Direct Sales (9) and Telesales (5) team support for domestic and commercial energy market.• Evaluate telephony and direct sales in line with agreed standards. • Provide feedback and development plans to improve sales team quality results in line with expected standards. • Salesforce CRM integration into operations.• Recruitment and training of sales staff on new products & campaigns.• Client and Channel Partner Relationship Management.• Design and implement sales, administration and reporting procedures. • Responsible for the operations of direct sales projects in the residential and SME electricity markets.• Manage a variety of administrative functions that help support a field sales team based in Queensland and a telesales team calling four states.• Create weekly commission reports and arrange invoicing for sales reps• Work with designer on trade show and web material• End to end recruitment, on-boarding and training of new contractors and employees• Manage in house training programs on new campaigns and products• Liaise with sales managers on KPI targets, commission schemes and measure results• Deliver in house programmes on customer services skills

Brisbane, Australia

• Managed 3-9 sales reps• Monitored sales reps territory management.• Trained and mentor new staff.• Designed and implemented training procedures.• Continued to work on attaining individual and team sales targets.• Assisted the sales manager with recruitment and training.• Quality assurance of sales paperwork and resolution of issues arising from assurance checks.• Daily monitoring of sales staff, arranging territory plans.• Analysed administration process and suggested changes to the process• Manage all customer service, receiving and responding to queries

Sydney, Australia

* Worked as a sales consultant, specialising in brand awareness and customer acquisition through the use of face-to-face promotions.* Organising merchandise for different campaigns* Involved in day to day training of contractors* Leading teams in achieving daily targets* Working with team to achieve goals & growth* Train team members with the in-house sales programme

Dublin, Ireland

Through the efforts of this role the Miller brand enjoyed an increase in profile above other beer brands in those outlets, both with the customers and the consumers. The role was part of an overall programme that aided an increase in volumes purchased in key accounts.Key Responsibilities:* Championing the miller brand in selected key outlets * Weekly visits to each of the key accounts* Work with each outlet to tailor brand promotions* Ensure brand presence through placement of branded merchandise* Arrange with outlet management for branded staff uniforms* Liase with area sales representative to ensure volume targets were successfully achieved* Weekly reporting directly to the brand manager* Log weekly record for each account * Manage stock inventory* Tailoring promotions to help improve Miller draught sales* Visit outlets and deal with issues that may arise* Work with the promotions company to ensure the smooth operation of all promotional activity* Attend promotions to ensure event carried out to specification* Compile reports of promotional activity for brand and marketing managers* Maintain high level of customer service

Dublin, Ireland

Through the efforts of this role the Miller brand enjoyed an increase in profile above other beer brands in those outlets, both with the customers and the consumers. The role was part of an overall programme that aided an increase in volumes purchased in key accounts.Key Responsibilities:* Championing the miller brand in selected key outlets * Weekly visits to each of the key accounts* Work with each outlet to tailor brand promotions* Ensure brand presence through placement of branded merchandise* Arrange with outlet management for branded staff uniforms* Liase with area sales representative to ensure volume targets were successfully achieved* Weekly reporting directly to the brand manager* Log weekly record for each account * Manage stock inventory* Tailoring promotions to help improve Miller draught sales* Visit outlets and deal with issues that may arise* Work with the promotions company to ensure the smooth operation of all promotional activity* Attend promotions to ensure event carried out to specification* Compile reports of promotional activity for brand and marketing managers* Maintain high level of customer service

Shannon, Ireland

* Sale of advertising to key international telecommunications stakeholders.* Attend the International Telecommunications Union (ITU) Asia Exhibition in Busan, South Korea to distribute InterComms publication.

Bachelor Of Science (B.Sc.) Management And Marketing., Marketing, Hrm, Finance, Communications, Quantitative Methods, Market Research, Corporate Finance, 2.1

Thesis evaluated Customer Relationship Management in the On Trade Drinks Industry

Certificate, Renewable Energy Development

Activities and Societies: Renewable Energy Technologies, Project Finance & Organisation, Project Management, Policy & Legislation.

Leaving Certificate

Activities and Societies: Swimming Irish Debate Team School Graduation Committee