In March 2015, I moved to Product Management to coordinate with product managers ensuring that relevant data was being fed into product design.• Displayed product expertise in the market and held workshops with Product Managers over the direction of new products/features• Refined manual processes with automated scripts to reduce manual overheads• Identified key proposition associated with each market segment• Conducted Secret Shopping to provide a further level of detail into Competitor Analysis• Researching and analysing competitor products and activity.• Maintain a project plan for the projects I work on using Microsoft Project.• Deeply focused on understanding customer needs and experience with the product, and on ensuring the customer voice is heard in product design.• Win/Loss AnalysisRealex Payments provides a range of payment processing services for businesses selling online. Realex Payments process over €20Bn per annum on behalf of 12,500 clients throughout Europe such as Virgin Atlantic and notonthehighstreet.com, supporting various industries including travel, insurance, retail, finance and gaming

During this period I worked on analysing existing revenue streams and planned & executed ways to increase the monthly revenue from existing clients• Process Mapping• Developing and executing plans to meet expected targets• Control and management of project RAID• Maintained a project plan for the projects I worked on using Microsoft Project.• Documented scope and approach for project• Mapped out As-Is and To-Be processes• Facilitated weekly stakeholders meetings and provided updates on progress of the projectsI also worked closely with the Sales and Marketing teams in London to develop and document the complete sales process and to define how the sales team should be selling and sourcing leads. I worked with a team of 4 resources in London to produce the total addressable market for the sales teams and planned out the best process to take.During this time I also completed internal training on MS Project and MS Visio.

During this time I planned and executed the transition of 12,500 merchants from a legacy application to an updated and modern version across all portfolios and white label clients.• Produced collateral and customer facing user guides for merchants• Complete detailed gap analysis of feature sets • Owned and updated the project RAID• Completed User Analysis Testing• Analysed and prioritised product requirements

Helped to complete a major project within the company to migrate all merchants from a legacy platform to a modern and robust platform. Duties included:• Responsible for the analysis, testing and monitoring of merchants and live transactions during migration• Use of internal applications to help troubleshoot issues and provide solutions • Dealing with both developers and merchants in assisting them with migration or potential issues• Analysing major issues that may occur and provide a solution• Assisting developers with coding issues in order to ensure migration went smoothly• Held weekly stakeholders meetings and reported to the wider organisation on the progress of the migration.• Successfully completed internal technical exams.