Rory Mitchell, Mba Email and Phone Number
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Experienced senior customer service executive who has led global support organizations in pre and post sales support of technical and non-technical products and services. Expert at utilizing metrics to formalize personnel decisions, repair strategies, and inventory stabilization. Team oriented and flexible self-starter with excellent negotiation and communication skills.Responsibilities have included but not limited to contact centers, field service, technical support, order administration, aftermarket sales, reliability analysis, technical publications, FAA repair centers, and product support contract negotiation.Team player always looking for challenging assignments to continually help the company grow.Goals: Continually challenge myself to contribute to the bottom line resulting in increased profitability.
Bunting Magnetics Co.
View- Website:
- buntingmagnetics.com
- Employees:
- 6
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Customer Service And Operations LeaderBunting Magnetics Co.United States
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Customer Service / Operations LeaderBunting Magnetics Co. Apr 2017 - PresentWichita, Kansas AreaAreas of Expertise:• Organization Design and Build • Supply Chain Management• Strategic and Operational Planning • Lean Six Sigma• Continuous Improvement • Quality Management• Multi-Site Operations Management • Export Compliance• Call Center Management • P & L, Budgeting -
Customer Support ManagerBunting Magnetics Co. Apr 2017 - PresentNewton, Ks
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Customer Service Senior ManagerRockwell Collins Jan 2007 - Oct 2016Wichita, Ks• Made analytical business decisions based on operational data gathered from SAP (BW/BI).• Played key role in developing pricing models driving 35% service level improvement.• Managed a team of Sub-contract personnel to administer and ensure that contractual obligations were being met by vendors.• Implemented in-house training and job shadowing program sessions for key clients, raising customer service quality scores 15%. -
Operations ManagerRockwellcollins Nov 2005 - Jan 2007Wichita, Kansas Area• Implemented SAP for Airshow products as part of relocation effort on time, within budget, and with minimal disruption to business.• Consolidated 3 service centers into 1 center of excellence increasing productivity 25%.
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Manager, Airshow OperationsRockwell Collins Oct 2001 - Nov 2005Wichita, Kansas Area• Developed and facilitated customer service training program for lead technicians and customer service representatives at domestic sites, including Mexico, increasing team engagement and performance.• Actively participated in Six Sigma projects streamlining vendor process, increasing productivity 20%.
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Service Center ManagerAirshow, Inc. Oct 2001 - Oct 2004Tustin, California• Restructured manufacturing area, designing and implementing operational strategies, ultimately reducing costs $1.2M. • Spearheaded departments’ Lean efforts for annual cost savings of $2M.• Established and maintained zero major-finding quality audits ensuring all departments complied with FAR-145, Part-21, and ISO-900x regulations.
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Production ManagerThales Avionics Jun 1999 - Oct 2001Irvine, California• Designed test equipment ensuring functionality of assembled Video Display Units (VDU).• Worked with customers to establish specific requirements resulting in overall satisfaction level increase. -
Production SupervisorB/E Aerospace Apr 1996 - Jun 1999Irvine, California- Analyzed testing results and inserted corrective actions to minimize future defects.- Read drawings, parts lists and work instructions determining materials needed, order of operation and positioning of components for various assembly jobs.- Managed the assembly and testing of PC boards for installation into higher assemblies for 100% accuracy. -
Avionics TechnicianUs Navy Feb 1987 - Feb 1993Miramar, CaliforniaSecond Class Petty Officer (E5)RF Technician AWG-9USS Abraham Lincoln (CVN-72)AIMD – NAS MiramarNATTC (AFTA) – NAS Millington
Rory Mitchell, Mba Skills
Rory Mitchell, Mba Education Details
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Organizational Leadership -
Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Rory Mitchell, Mba
What company does Rory Mitchell, Mba work for?
Rory Mitchell, Mba works for Bunting Magnetics Co.
What is Rory Mitchell, Mba's role at the current company?
Rory Mitchell, Mba's current role is CUSTOMER SERVICE and OPERATIONS LEADER.
What is Rory Mitchell, Mba's email address?
Rory Mitchell, Mba's email address is rpmitche@me.com
What schools did Rory Mitchell, Mba attend?
Rory Mitchell, Mba attended University Of La Verne, University Of La Verne.
What skills is Rory Mitchell, Mba known for?
Rory Mitchell, Mba has skills like Continuous Improvement, Aerospace, Aircraft, Process Improvement, Cross Functional Team Leadership, Operations Management, Program Management, Earned Value Management, Logistics, Supply Chain Management, Contract Management, Supply Chain.
Who are Rory Mitchell, Mba's colleagues?
Rory Mitchell, Mba's colleagues are Robert C., Gordon K., Javier Gomez Del Campo Andrade, Mark Gleyre, Gordon R., Robert Guilles, Jennifer Fiore.
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Rory Mitchell MBA CMgr FCMI
Mba | Executive ✦Account Manager✦ Transformation Director✦ Business Development ✦ Change Management ✦ Financial Growth ✦Operations ✦Digital Transformation ✦ A Natural Leader, Collaborative, And Commercially Astute✦Lancaster -
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