Rory O'Neill Email and Phone Number
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Detail orientated manager with strong international experience, who has developed strong organisational skills throughout a career in five star hospitality. Extensive knowledge in building and continuously improving executive teams through consistent, clear communication and interpersonal skills. Proven track record in establishing and improving standards while simultaneously improving revenue generation and profitability. Previous role responsibilities have included:• Full P&L and forecasting responsibility. • Responsible for development and implementation of new policies, procedures and marketing strategies.• Successful achievement of various ISO certifications.• Management of large scale events from planning through to execution of event.• Project management.• Hiring and management of large teams.• Strong client relationship management.• Review and overhaul of all operational procedures in multiple locations. Key Strengths:• Strategic management• Revenue management• Change management• Business openings• Establishing and implementing Standard Operating Procedures.
Hibernia Real Estate Group Ltd
View- Website:
- hiberniareit.com
- Employees:
- 1
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General Manager, Windmill QuarterHibernia Real Estate Group LtdIreland -
General Manager, Windmill QuarterHibernia Real Estate Group Ltd Jun 2017 - PresentCounty Dublin, IrelandInstrumental in “creating a sense of place” within Windmill Quarter, and, delivering a world class service to its tenants and an exceptional visitor experience to all. Overall Responsibilities:• Overall management of Windmill Quarter• Ensure all statutory obligations (particularly with regards to H&S) are fulfilled;• Set up operational systems, processes and procedures;• Manage the evolution of the Quarter• Ensure all staff (contract and direct) are fully competent and trained to the highest standards incustomer service;• Liaise with potential and existing tenants on all building matters;• Create a “Community” within the Quarter, and build relationships with the wider community;• Maintain financial control over various building and campus service charges;• Manage and develop the town hall/conference area and cinema as attractive venues;• Protect and strengthen the Windmill Quarter, individual buildings’ and Hibernia REIT’s brands. -
General Manager For Hri And Outdoor DivisionFitzers Catering Limited Aug 2016 - Mar 2017Dublin, IrelandResponsible for the contract management of various HRI racecourses, corporate sites and outdoor business. This was ensuring that all contracts are maintained and operated to a high company standard and all clients are communicated to on a regular basis. I developed a positive direct relationship with Racecourse CEOs and Commercial managers to sure that expectations were exceeded. KEY ACHIEVEMENTS:As General Manager, led the initiative to ensure that Leopardstown Racecourse Achieved ISO 20121 certification. Leopardstown was the first racecourse in Ireland to achieve this. Exceeded revenue and profit expectation for various offsite events and Leopardstown Christmas festival for 2016. Implemented various standards and SOP that improved work efficiencies and profit. CORE RESPONSIBILITIES:- Ensuring that all contracts are maintained and operated to a high company standard and all clients are communicated to on an ongoing basis. I developed a positive direct relationship with Racecourse CEOs and Commercial managers to ensure that expectations were exceeded. - Responsible for annual revenue budget off over €6 Million. - Ensuring that successful strategic and logistical planning was executed on for all outdoor events held by the company. Events included Electric Picnic, various film catering venues, as well as corporate parties such as LinkedIn and Facebook. - Ensuring company SOP are followed by management and staff. - Involved in the recruitment and mentoring of new staff, and responsible for manager performance reviews. - Guaranteeing that best practice is followed in safety, legality and quality of service. -
General Manager, Aramark @ Apple CorkAramark Ireland Sep 2014 - Aug 2016Apple European Headquarters, Holly Hill, CorkAccountable for a corporate contract which was operating over six different catering units. Based in Apple's European Headquarters, the operation provided Food and Beverage services for over 3,500 Apple employees at a high standard. KEY ACHIEVEMENTS: Integral part of the Apple Management team that achieved the Green Hospitality certification for the Apple campus. Overachieved monthly and annual financial expectations for both client and company, ensuring that contract was extended. CORE RESPONSIBILITIES: - Consistently and proactively review financial and operational performance with onsite management team, monitor key financial and operational indicators to ensure consistent overachievement. - Responsible for an overall revenue budget off €4.5 million. - Ensuring that the relationship with the Apple Clients was successful and maintained. - Accountable for the monthly trading account to ensure that the budgeted gross and net profits are achieved. - Plan annual budgets for the Apple Caffé Macs operation. - Highlight focus on customer service, and, maintaining consistency of menu offering. - Assist Culinary team and purchasing department in selection of local suppliers and best in season ingredients. - To ensure a complete HACCP system is in place and monitored. - Oversee the hiring and managing off 120 employees over the six different sites. - Providing consistently strong leadership and vision for staff to ensure that goals and targets are achieved. -
Resort Operations ManagerFota Island Resort May 2013 - Sep 2014Cork, IrelandOversaw the operation of the resort, taking responsibility for overachievement of financial performance and guest satisfaction. I was responsible to ensure that a revenue plan target of €9 Million was exceeded an that expenditure was planned, monitored and controlled within budget. My role was also to monitor, evaluate and enhance customer service standards. This was done by consistently providing strong leadership and vision for staff to ensure that customer loyalty and profits were maintained. KEY ACHIEVEMENTS: - During the 2014 Irish Open, I oversaw the hiring, training and staffing of food and beverage staff for the resort. In addition, I was responsible for establishing that proper expense controls, stock controls and procedures were in place to maximise profits and guarantee satisfaction for both guests, corporate partners and players each day. - Implemented a training manual and operational plan for the resort’s first Christmas festival, “Believe”, resulting in €300,000 in extra year end revenue. - Responsible for establishing policies and procedures in relation to a procurement management agreement established in 2013. - Integral part of senior management team that oversaw the ownership transfer of the resort in 2013. CORE RESPONSIBILITIES: - Ensured that expenditure was planned, monitored and controlled within budget. - Monitored evaluated and enhanced customer service standards. - Oversaw the hiring and managing of over 200 employees throughout the resort. - Consistently provided strong leadership and vision for staff to ensure that customer loyalty and profits were maintained. - Involved and assisted in the yearly strategic planning for the resort, resulting in successful operational results and brand recognition. -
General ManagerClubcorp Jun 1996 - May 2013Texas Tech Club Lubbock, Texas, UsaGeneral Manager overseeing a private member's business club, located in Jones AT&T Stadium, that has over 2,000 members. Club has a dining room that seats 120 people and private event space that can cater up to 600 people. Also responsible for the premium food and beverage offering at Jones AT&T stadium on match day. KEY ACHIEVEMENTS: - Accountable for total operating revenue of over $4 million. Over-exceeded gross revenue and EBITDA net each year of my tenure. - Had an aggregate 93% membership retention by developing a plan which incorporated aggressive programming and building relationships with members. - Established purchasing agreements with various beverage companies to ensure maximum profitability and quality product. CORE RESPONSIBILITIES: - Established annual budgets and monthly forecasts for the club’s financial performances. - Responsible for the hiring, human resources, training and leadership of a team of 110 employees. - Developed and implemented a training plan for club opening and future hiring off staff. - Managed a stadium operation consisting of ** Game-day corporate Hospitality for 88 corporate boxes, as well as food and beverage operations for 3,500 premium seat holders and off site catering for our 2,200 members. ** On Non game-day, managed the day to day operation for a 120-seat member dining room and private event space that catered up to 600 people. ** Club had a year round membership of over 2,000 members, which had a daily dining option, and a monthly events calendar to ensure sales revenue was exceeded. - Consistently maintained exceptional member relations and facilities by creating a quality environment through staffing, event programming and service operations. - Regular training sessions and introduction of staff grading system to ensure a consistent top class customer service. -
General ManaerClubcorp May 2008 - Jun 2010Plaza Club, San Antonio, Texas, UsaGeneral Manager of private members club that provides private ckub service for 1,400 members. During my tenure, I successfully renegotiated a 3 year extension on the current lease, and, Improved membership retention by 7.9% year over year. I was responsible for an operating revenue budget of $ 2.5 million and mproved year over year EBITDA by 15%. -
General ManagerClubcorp Oct 2007 - May 2008Pyramid Club, Philadelphia, Pennsylvania, Usa -
Assistant ManagerClubcorp Dec 2005 - Oct 2007Metropolitan Club, Willis Tower, Chicago, Illinois, Usa -
Director Of OperationsClubcorp Jan 2000 - Dec 2005The University Of Texas Club, Austin, Texas, Usa -
Various PositionsClubcorp Jun 1996 - Dec 2000Pinehurst Resort, Pinehurst, North Carolina, Usa
Rory O'Neill Skills
Rory O'Neill Education Details
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Bachelor Of Science In Property & Facility Management -
Hotel Management -
Dominican College, Newbridge, IrelandLeaving Certificate
Frequently Asked Questions about Rory O'Neill
What company does Rory O'Neill work for?
Rory O'Neill works for Hibernia Real Estate Group Ltd
What is Rory O'Neill's role at the current company?
Rory O'Neill's current role is General Manager, Windmill Quarter.
What is Rory O'Neill's email address?
Rory O'Neill's email address is ro****@****lub.com
What schools did Rory O'Neill attend?
Rory O'Neill attended Technological University Dublin, Dublin Institute Of Technology, Dominican College, Newbridge, Ireland.
What skills is Rory O'Neill known for?
Rory O'Neill has skills like Hospitality Management, Hotel Management, Food And Beverage, Hospitality, Catering, Restaurants, Hospitality Industry, Customer Service, Banquets, Hotels, Event Management, Event Planning.
Who are Rory O'Neill's colleagues?
Rory O'Neill's colleagues are Sara Sanchez, Tom Nidhin Assoc Cipd., Maret Lill, Eugene Brady, Paul Martin, Justin Dowling, Michael Griffith.
Not the Rory O'Neill you were looking for?
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Rory O'Neill
Chartered Physiotherapist | Biokinesiologist | Holistic Health Specialist | Director At Lumired & Ratoath PhysiotherapyRatoath -
Rory O'Neill
County Dublin, Ireland -
3aib.ie, aib.ie, aib.ie
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