Rory Mccarville Email & Phone Number

Phoenix, AZ, US

Austin, Texas, US

Scottsdale, Arizona, US

Chevy Chase, MD, US

- Actively manage a book of business $800k+- Continuously check in with and manage clients to ensure longevity of account including renewals and retention- Analyze accounts for potential upsell opportunities- Hit retention goal of at least 94% month over month (often higher)- Educate clients on branding themselves effectively to ensure optimal performance.

New York, New York, US

- Successfully onboard new clients to ensure full understanding and utilization of our product- Handle all inbound requests from clients including light retention- Obtain all materials for added services including custom emails, badges and banners- Assist clients in Storefront walk through’s and recommendations on how to best brand themselves for optimal.

Bridging the gap between personal and group fitness - Outdoor bootcampswww.stronghornfitness.com/rory-diller

New York, NY, US

- Exceeded 100%+ to goal throughout tenure at Yodle.- Provide inbound and outbound customer support for the highest priority, VIP Platinum accounts.- Educate and train clients in dashboard via online presentations to help them better utilize our product- Analyze accounts for potential upsell opportunities and present new budget/ideas to get the most leads.

Seattle, Washington, US

• Utilize directive selling techniques to provide best possible shopping experience
• Knowledge of all departments in order to provide best personal shopping services
• Discuss Nordstrom accounts and retail cards with customers
• Build strong personal relationships with customers over 3.5 years’ time

• Listen to customers’ needs in order to choose best plan and device for them
• Assist customers with billing issues and make corrections as needed
• Required to meet quota and customer service survey scores of 66% or above
• Help customers set up devices with our “Ready Now” program to ensure they are comfortable and thedevices are ready to use to their full capability

• Review work produced by specialists for accuracy, expedience and legal compliance
• Aid in the transition and further training of new employees to ensure a successful tenure with the company
• Provide outstanding service while fulfilling Certificate of Insurance requests through inbound and outboundemail, telephone and fax
• Communicate with internal clients to ensure that renewal policy terms are accurately represented; and issuecertificates, and all applicable reports to the certificate holders, clients, and insurance carriers
• Client specialist for American Red Cross
• Recipient of every quarterly Rewards and Recognition bonus since its inception in Q4, 2006

Round Rock, Texas, US

• Received calls in a high volume queue environment
• Utilized all available resources effectively to ensure an excellent customer service experience
• Explored customers’ needs in order to obtain information to customize the optimum computer for theirhome/office