Rorys V. Email & Phone Number

United States

In my current role, I excel in managing corporate technology systems, from design and implementation to ongoing maintenance. My expertise includes data source identification, clear documentation, and effective communication of technical concepts to non-technical stakeholders. I collaborate seamlessly with diverse teams to solve complex business challenges, develop specifications, and ensure system performance. I am well-versed in mobile device management (MDM), including Intune, and excel in troubleshooting Microsoft Office 365, Azure, and Teams. Additionally, I play a crucial role in onboarding new employees, maintaining asset inventory, and fostering strong relationships with both on-site and off-site personnel. I am a dedicated IT professional with a passion for problem-solving and enhancing system efficiency.

Suffern, New York, United States

As a contractor in this role, I assessed issues to determine the appropriate troubleshooting methods for remediation and documented repair processes to help streamline procedures for future technical support actions. I identified issues and implemented appropriate solutions to deliver quick and effective remediation.I read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems. I set up equipment for employee use, performing or properly installing cables, operating systems, or software. I maintained a positive working relationship with fellow staff and management and maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.I maintained records of data communication transactions, problems, and remedial actions or installation activities, and inspected equipment and read order sheets to prepare for delivery to users.

Jersey City, New Jersey, United States

In this role, my responsibilities included desktop administration and the replacement of defective computer equipment, as well as the installation and troubleshooting of anti-virus software. I configured and troubleshot ALPR equipment on government vehicles and responded to service requests by individually troubleshooting and addressing user issues. I provided technical support and consulting services to maintain system performance thresholds, and installed and configured printers and scanners. I also performed daily maintenance of computer systems and provided software support and general technical solutions for operational, database, and security requirements in applications. I prioritized and fielded IT ticket requests, providing technical support and troubleshooting to maintain system performance levels. I also upgraded laptops and desktops and organized the repair and replacement of PC components and systems. I served as a level-three support escalation point for a 200-member distributed support staff and supported users with in-person and remote technical assistance. I participated in maintaining approved vendor lists for hardware repairs and advised internal and external personnel on providers of replacement parts.

Moonachie, New Jersey, United States

In this role, I was responsible for maintaining and managing security systems for a variety of clients based in the NY/NJ area. This included creating and resolving all incident tickets related to issues with the security equipment, serving as the initial point of contact for internal applications, hardware, mobile, and network-related issues, and receiving all incoming calls and emails and logging them in the ticketing system. I also made sure to contact all customers to follow up on all pending issues.I worked closely with field technicians to complete the network integration of security camera and access control installations. I also documented repair processes and helped streamline procedures for future technical support actions. I configured new employee work stations, consisting of hardware, software, and peripheral devices, and installed and repaired enterprise access controls, analog and digital CCTV, and network configurations.I tested equipment, connections, and signals to verify security system functionality and input information from customer calls and onsite service visits into the company's system. I instructed customers on the proper use and maintenance of the devices to extend their life, and I worked to restore malfunctioning devices to their original functionality and replaced them as needed.I handled password resets, software updates, and client issues promptly, escalating critical problems to the appropriate resources. My goal was to deliver an exceptional level of service to each customer by listening to their concerns and answering their questions.

Lyndhurst, New Jersey, United States

In this role, I was responsible for coordinating daily assignments to field techs, configuring networking security cameras, and managing projects and maintaining clients' equipment remotely. I communicated with clients and troubleshot problems related to CCTV network infrastructure and performance. I also planned security installations and trained clients on proper equipment use and maintenance. I delivered exceptional customer service by listening to clients' concerns and answering their questions. I provided IT and software troubleshooting support to the organization and resolved multiple projects and tasks to ensure high-quality and timely delivery. I collaborated with network engineers and field technicians to support and maintain network components and managed 30 desktops in a Windows domain.