Manage day-to-day operations within our San Francisco space. Focused on improving internal workflows for the global team on the technical side. Managed vendor relationships for the office such as snack vendor, property management, porter, plant vendor, and so on. Respond to and assist employees with any onsite issues and plan and coordinate events within our HQ.Work closely with CSMs and Solution Engineers for our employee platforms. Report and search for any issues on platforms like Officespace, Envoy, EPOCH, and Brivo. Continue to manage relationships with these platforms and am the go-to for any API integration management.Work cross-functionally with IT, Infosec, People Ops, and HR to understand how information is being used and how to best utilize data to create a collaborative and inclusive workspace. Continue to be solution driven and spot areas where we can be more efficient.Accomplishment: Fully managed and rolled out a reconfiguration in OKTA integrations with our Envoy, Brivo, and Workday platforms in order to create a office entry process that met company policy.

Tasked with supporting Senior leaders in opening of 3 new offices in San Francisco. Conceived and planned working space to accommodate 600+ employees in multiple locations. Managed facilities by overseeing monthly budget, prioritizing incoming requests through JIRA, tracking office inventory, and completing accurate supply orders. Optimized departmental productivity by streamlining workflows and defining areas of responsibility. Coached and mentored team to be employee-focused, promoting efficiency, and cross-functional collaborations to bolster employee satisfaction. Served as main point of contact for office, facilitating strong relationships with mission-critical vendors and key stakeholders. Partnered with external vendors to source F&B, filed legal/compliance paperwork. Coordinated happy hours with 300 attendees and assisted in planning biannual company events, creating off-sites, after-hours event agendas.Selected Achievements; Developed and executed new workflow for ticketing system merging Jira and Lighthouse platforms. Collaborated with IT department to create efficient contract communications. Project results in reduced manual labor, increased internal communication accuracy, and enhanced information security. Assisted in designing company-wide on- and off-boarding procedures in partnership with HR and IT departments to maintain internal compliance and security. Resulted in improved cross-functional communication and streamlined process.

Managed administrative duties for 300 building apartment complex inclusive of internal/external communications, office cleanliness, and adhering to/enforcing company policies and procedures. Achieved monthly accounting processes, including lease payment procedures for 300 tenants. Analyzed data informing daily pricing adjustments, and advertising/social media marketing initiatives. Drove satisfaction by prioritizing requests to mitigate maintenance issues and secure onsite safety.

Supervised daily operations for 160 room hotel. Managed front desk/reception area, including bookings, concierge services, internal communications, and completing guest check-ins. Proactively responded to and resolved guest concerns. Collaborated with front desk, senior managers, hotel restaurant staff, and housekeeping to create personalized, unique, and memorable guest experiences. Oversaw daily food and beverage operations for breakfast service, including coordinating buffet setup, welcoming guests, and ensuring health and safety standards. Maintained inventory to streamline ordering.

Led operations for store with 5 employees. Served as a Manager when needed while continually supporting budgetary goals, employees, supply chain, and hiring/training operations. Managed and addressed customer complaints/issues professionally and courteously; presented solutions to resolve problems efficiently to ensure guest satisfaction and repeat business. Liaised with local donors, fostering strong relationships to garner donations supporting youth and adult cyclist initiatives. Build partnerships with community officials focused on improving safety infrastructures.