Rosa Lee Email & Phone Number

Markham, ON, CA

Toronto, Ontario, Canada

Toronto, Canada Area

• Balanced accounts by reconciling general ledger. Produced proof of balance with accuracy, recording proper details for audit trail. Performed month end functions. Trained staff on balancing accounts.
• Exceeded established timelines by monitoring and following up on outstanding discrepancies, promptly investigating items, and providing input on general ledger exceptions database.
• Improved balancing accuracy and increased data entry efficiency significantly by creating Excel spreadsheets… Show more Balanced accounts by reconciling general ledger. Produced proof of balance with accuracy.
• Improved balancing accuracy and increased data entry efficiency significantly by creating Excel spreadsheets for each bank’s cashbooks and linking into a single cashbook.
• Achieved quick incident resolution by raising incident, and communicating with internal departments and clients.
• Mitigated risk by identifying procedural deviations and concerns and escalating to manager with comprehensive and detailed information.

• Balanced accounts, met deadlines, and ensured quality through collecting and entering data on a daily basis. Managed department and provided leadership in absence of Assistant Manager.
• Escalated issues and raised problem records through comprehensive and detailed analysis of financial information.
• Monitored trends, forecasted volumes and planned appropriate resources, meeting production volumes.
• Delivered exceptional customer service through teamwork and quality commitments.

Toronto, Canada Area

• Coordinated scheduling of 30 full-time staff members working different shifts. Completed daily shift report. Managed department and provided leadership in absence of Production Support Officer.
• Ensured accurate and timely processing of work volumes by assigning tasks to team members
• Maintained integrity of financial processing by balancing ATM cashbooks, resolving variances within 24 hours, and performing tracing analysis.

Toronto, Canada Area

• Balanced ATM customers’ entries and runs, and met deadlines. Organized tasks according to priorities.
• Ensured accuracy by verifying and correcting misreads and errors encountered by clients or system.
• Reduced loss and liability by performing fraud and negotiability verifications.
• Complied with processing standards by ensuring are completed.