Seattle Public Schools (SPS) is the largest K-12 school system in Washington State, serving more than 54,000 students in 109 schools. SPS is a multi-cultural environment.As the Program Manager, I was to perform the full scope of responsibility, hands-on program management in support of the City of Seattle’s ORCA Opportunity Youth program; ORCA cards for middle and high school students. • Planned, coordinated, and provided hands-on management of all ORCA activities from order, receipt, and distribution of 20,000+ ORCA cards to students, and replacement cards when lost or damaged.• Performed school visits to meet with administrative staff, teachers, and youth outreach.• Organized, maintained, and monitored records and files; maintained and updated a variety of files and records to provide audit trail compliance and fiscal accountability.• Maintained data base for tracking ORCA student assignment and usage.• Established partnerships with internal and external stakeholders such as Metro and SDOT.• Interacted with staff, parents, and students with tact and diplomacy; maintained confidentiality and integrity of information and records; established and maintained effective working relations with students, parents, staff, and the public in a multicultural environment. • Developed solutions to problems as they arose.• Delivered project briefings, status reports and recommendations to management.• Data Gathering: Assured data gathering activities were consistent with project objectives and organizational standards. Reviewed findings, conclusions and recommendations and validated and revised as required.• Change Management & Scope Control: Defined, with client input, change management and scope control.• Responsible for providing thought leadership ability, high level of diplomacy, patience, and a flexible attitude.

• Owned the partner product roadmap for Azure Sponsorship• Created strategic partner portfolio and owned the through-partner Azure Sponsorship budget• Owned partner GTM, communications, value proposition, planning and deliverables for Azure Sponsorship• ROB with program stakeholders• Monthly Metrics: Azure usage, activation, spend to CAP, and impact on Azure Consumed Revenue• Addressed program blockers and ensured customer NSAT of 190 or higher• Defined short, medium, long-term strategies/tactics to win this audience and differentiate vs AWS and Google• Responsible for customer journey at different touchpoints and drive value prop for different programs in partnership with stakeholders• Drove new program launch communications across field, partner, and internal customers, ensuring all deadlines for communications were met as needed.• Drove Sponsorship Graduation process with customers and sales teams• Drove CELA reviews• Drove to-customer email communications and cadence• Created content for partner communications (newsletters)

• Responsible for monitoring, auditing, and driving key performance metrics for a roster or group of independent contractors (1200+) doing search, social media and/or ecommerce relevance ranking and content annotation globally. • Collaborated with Facebook company teams to meet all client and project requirements for the ramping of new projects.• Delegated tasks as needed to APMs to meet project requirements. • Addressed recommendations regarding coaching and or terming ICs. • Oversaw auditing of IC billing invoices.• Resolved critical technical escalations and communicated these to the client. • Maintained and updated various service delivery performance metric data files, weekly for all regional markets. • Created weekly PowerPoint presentation slides for Facebook client meetings and presented.

• Coordinated and managed the onboarding of mobile operators around the globe on Microsoft commerce platform.• Provided ongoing support to internal Field (Direct contact of MO) to gather onboarding specifications, manage configuration deployment (coding), testing and launch process. • Monitored and triaged technical issues with connection health and work with mobile operators and engineering team to resolve. • Created and managed detailed processes to define, track, report and drive against project goals.• Acted as direct liaison between field team and FinOps, engineering, service ops as needed.• Populated and sent out all weekly and monthly business report outs.• Documented and updated all process documentation and flows.• Maintained and updated SharePoint values daily.

• Provided internal and external operations, engagement and support to the BizSpark WW start up communities including US, LATAM, EMEA, Asia and Eastern Europe.This included program evangelism, signups, onboarding, maintenance and support to the startup community.• Provided ongoing support to internal BizSpark Microsoft Technical Evangelist’s including tools, piracy, onboarding and program requirements training for application validation.• Accountable for BizSpark Piracy management. This included trends and startups analysis and evaluation, program criteria fulfillment and Technical Evangelists communications and piracy training. • Acted as urgent escalations main point of contact for BizSpark community providing platinum level customer service and support. Provided ongoing operational support and engagement including 80- 100 daily inquiries and escalations with 24 hours SLA time frame..• Triaged graduation requests – providing solution to companies and escalating accordingly.• Accountable for BizSpark monthly analysis and reporting including priority issues, roadblocks and program opportunities and growth.• Provided recommendations to dev team regarding functionality, efficiency of tools/systems used on a daily basis.• Continuously updating program documents, turn keys responses and multiple SharePoint sites. • Communicated with program owner on current technical trends, provide solutions and or recommendations to streamline current processes.• Managed small to large projects from start to finish.

• As a PM for all the eDisti pricing, I was to publish pricing on the 1st and 15th of every month online, live, and nationwide. • Analyzed and underwrote all plan of records (PORs) that came in from our business group (BG). Directed the BG as to what skus, languages, margins and pricing were incorrect and what was needed to meet Microsoft policies and regulations in order to move forward, approve and publish the requested pricing live. • Business exceptions were also requested in our underwriting decisions from the BG in more complex cases in order to move forward and approve PORs.• The following systems were utilized on a daily basis to conduct daily tasks:• MSOps - where pricing was published live and viewable for only our partners• Product Studio (Carmex) - where work flow was documented• SAP – where new conditions and regulations were applied and where pricing changes, and effective dates were applied• SharePoint- updated and used on a daily basis to collaborate information with other groups that we closely worked with

• Interpreted data by analyzing requests and circumstances in the production of highly accurate Custom Pricing Sheets to be used in conjunction with standard contracts that defined and established pricing levels and payment structures relative to the sale of large volumes of software licenses. • Worked hand in hand with Licensing Sales Specialists and Executive community and acted as a crucial point of contact for internal and external sales contracts, licensing issues, and pricing scenarios.• Evaluated and examined contracts to ensure accuracy and completeness• Underwrote all contracts sent in by Licensing Specialists and worked with them to get additional information needed before approval was given. • Managed, analyzed and underwrote six to eight contracts per day and consistently held second stance at 98% score in underwriting accuracy out of a group of 16. • Provided direction and training to new team members as needed.

• Analyzed and underwrote Enterprise, Select and Open Value licensing contracts originated by account executives at Zones for Microsoft and ensured they were in compliance with Microsoft guidelines prior to going to MSLI.• Provided direction on issues brought to my attention by MSLI and or OEM.• Provided direction on issues with contracts not in compliance, directed AE and LS on amendments needed for my approval of contracts.• Evaluating all ESA Fees for Microsoft Operations metrics and manual PO accuracy ensured the Operational MSFT Excellence Award at end of year

• Analyzed and underwrote loans following conventional processes utilizing FNMA and FHLMC guidelines which included various and unusual individual consumer requests and products within company and industry guidelines.• Registered loans, processed loans, prepared closing packages, pre-closed loans, cleared conditions, closed loans. • Managed a pipeline of loans ranging from 20-50• Reviewed financial statements, credit reports, debt to income and loan to value ratios.• Evaluated and examined transactions to ensure accuracy and completeness.• Performed timely reviews of conditions submitted, as well as loan resubmissions.• Prepared formal reports for review.• Utilized fraud detection practices on each loan.• Contacted sales partners and customers to gather additional information so appropriate decisions could be made.• Provided direction and training to new team members as needed.• Mentored administrative and sales staff on professional development opportunities, training, and programs to facilitate cross-disciplinary learning and compliance.• Handled escalated files assigned to me from my manager. • Worked with challenging subprime loans and handled all long term investors that have done repeated business with PTL.• Advised employees and management on new federal, state, and local policies, procedures, laws, and programs to facilitate cross-disciplinary learning and compliance.• Planned and managed all administrative/operational office functions for implementation of a new mortgage office (created a secure filing system, established vendor relationships, maintained supply inventory, oversaw document shipping processes, etc.)• Coordinated and managed off sites, events and morale in conjunction with real estate agents and investors.• Assisted in projects related to creating opening videos or presentations for All Hands Meetings and large team meetings.