• Triage requests for agency services by interviewing with potential clients (English/Spanish speakers) in person or via phone; completing intake documentation, and providing information on local community resources.• Obtain, verify, and calculate income and resources to determine client eligibility. • Identify and prioritize needs and crisis as stated by the potential clients.• Communicate with casemanagers and other department personnel to provide, exchange, and verify… Show more • Triage requests for agency services by interviewing with potential clients (English/Spanish speakers) in person or via phone; completing intake documentation, and providing information on local community resources.• Obtain, verify, and calculate income and resources to determine client eligibility. • Identify and prioritize needs and crisis as stated by the potential clients.• Communicate with casemanagers and other department personnel to provide, exchange, and verify information, answer inquiries, and resolve problems or complaints.• Translate English documents and forms into Spanish for various departments in the agency Show less

• Successfully processed and supported 10,000 + community service volunteers.• Documented and distributed data; maintained confidential records and files; managed applications and scheduled volunteers.• Interviewed and assessed skills of volunteers to determine appropriate placement within the organization.• Recruited and filled vacant volunteer positions as requested by departments and staff.• Updated community service volunteer database, daily; generated monthly reports of… Show more • Successfully processed and supported 10,000 + community service volunteers.• Documented and distributed data; maintained confidential records and files; managed applications and scheduled volunteers.• Interviewed and assessed skills of volunteers to determine appropriate placement within the organization.• Recruited and filled vacant volunteer positions as requested by departments and staff.• Updated community service volunteer database, daily; generated monthly reports of volunteer demographics and hours served.• Effectively coordinated volunteers’ transitions into various departments; collaborated with other departments to ensure a successful experience for both volunteers and staff.• Developed and maintained positive and friendly communication with probation officers and other representatives of the court system. Show less