• Selected to participate in the initial training class for Allstate's 1-800-Allstate call center initiative.• Consistently kept high quality customer service and records keeping in high volume and high stress environment.• Recognized as a knowledgeable resource on auto and homeowners insurance policies, as well as computer programs used within Allstate’s internal units, leading to training and support operations when second call center went active.• Acquired and maintained 18 different state licenses to sell and service auto and homeowners insurance policies.