Rosa M. Roach Email & Phone Number

Nashville, Tennessee, United States

• Partnering with internal and external stakeholders to identify training objectives and create training solution(s) specific to engagement • Delivering training communications, schedules, and timelines Collating materials from Subject Matter Experts (SMEs) to ensure teams are provided the knowledge required to be successful in their roles • Identifying trainers and/or SMEs to deliver the training sessions Implementing Global Learning expertise to suit a combination of learning styles Managing logistics such as: training location, travel, resources, etc. • Documenting and recording training sessions to ensure repeatable and scalable ongoing delivery Providing strategic support to effectively manage change and enhance training delivery • Creating training activities and assessments to measure knowledge retention and identify gaps • Working closely with stakeholders to gather feedback and analyze post go-live lessons learned to implement continuous improvements • Providing a comprehensive training solution to utilize in the case of attrition and/or expansion

Nashville, Tennessee, United States

• Train new team members to drive adoption for the Cisco Smart Net Total Care Portal• Develop best practices, pitch scripts, and communication tactics to leverage engagement with customers and stakeholders• Monitor customer preferences to determine the focus of customer success efforts.• Create or review instructional materials to help customer success staff get up to speed product adoption process and healthcheck• Taught sales skills such as probing closing supporting mirroring voice inflection benefit/value statements active listening and call control techniques.• Conduct role playing workshops to improve engagement techniques Created and directed sales team training and development programs.• Ensured maximum performance by monitoring calls.

Nashville, Tennessee, United States

• Responsible for managing B2B accounts and ensuring enhanced customer product knowledge for large-scale reporting and decision-making• Drive customer onboarding, implementation and adoption of the Cisco Smart Net Total Care Portal• Migrate current usage state customers through milestones and stages to ensure high customer satisfaction, utilization and knowledge• Provide training, resources and tools for inventory, contracts and alerts management• Identify improvement opportunities and drive initiatives by conducting quarterly business reviews with customers• Work along the Cisco Account Team to ensure contract renewals and to pursue expanding products and services for our end users

Greater Nashville Area, Tn

• Inbound support for Cisco marketing campaigns about products and services by having direct contact to end users and partners• Solution routing by connecting to the right people and resources • Identifying opportunities for uncovered devices, new contacts and sales leads • Social Media Lead to engage with customers through Sprinkler and Social Channels • Train new hires for Social Care and Digital Customer Success• During the last year, I have been able to hit and exceed my goals quarterly, to contribute to my team to organize training materials and to be a mentor for my peers- Bilingual - Spanish

Quito, Ecuador

• Communicate with Education faculty students, teachers and community partners to assign school and class placements for Internship and Practicum purposes• Monitor student compliance with internship requirements, registration and evaluation• Develop evaluations and internship-oriented reports in order to follow up with the student progress and goals execution• Manage and participate in internship-related appointments • Complete special projects as given by supervisors for the Education faculty• Participate in training and development opportunities

Quito, Ecuador

• Direct and coordinate the preparation of the budget and financial forecasts • Conciliate and manage bank accounts for every construction project with incomes and disbursements • Audit and deliver all the necessary documents and support for accounting reports • Develop and document business processes and accounting policies to maintain and strengthen internal controls • Support decisions to set up financial strategies for the execution and developing of the construction projects • Analyze and prepare monthly financial statements

Greater Nashville Area, Tn

• Provide superior customer service through listening to customers, anticipating their needs, and recommending financial services • Support the goals of the branch through effective teamwork to leverage business opportunities based on market demographics, including small business prospects • Fully proficient in sales and service of personal and business retail products• Open new accounts, take loan applications, and generate opportunities for Business Banking, investment and Mortgage• Provide on-going coaching to other branch team members to ensure consistent delivery of superior customer service• Compliance with all operational procedures and risk management policies and effective execution of the Branch Operating Model• Perform proactive selling and cross sells

Quito, Ecuador

• Responsible for the success of 10 dealers in Ecuador:• Planning, developing, and executing advertising and sales campaigns • Control and execution of the Annual Marketing Budget • Establishing goals and objectives• Identifying opportunities and anticipating threats • Setting up strategies • Providing sales training • Administrating data bases and working with partners to execute telemarketing campaigns • Public Relationships with key accounts • Organizing events and making presentations • Assisting dealers in all aspects of dealer operations:o Ensure compliance with market representation standards and GM policies and procedures.o Maximize customer satisfaction performance and achievement of GM objectives

Quito, Ecuador

• Support HMC business planning function and responsibility - Planning, developing, and executing advertising and sales campaigns. - Control and execution of the Annual Marketing Budget - Establishing goals and objectives • Development of executive presentations in PowerPoint. • Lead various cross-divisional small to mid-size projects • Maintain & update various sales and brand tracking measures • Provide detailed analysis of competitive strategies, industry trends and economic situation and forecast • Manage and execute departmental budget, including negotiation and follow-up with vendors, completion of executive summaries

Quito, Ecuador

• Provide superior customer service through listening to customers, anticipating their needs, and recommending financial services • Support the goals of the branch through effective teamwork in order to acquire personal and small business clients • Proficient in sales and service of personal and business retail products• Open new accounts, take loan applications, and generate opportunities for Business Banking and Mortgage • Provide on-going coaching to other branch team members to ensure consistent delivery of superior customer service • Compliance with all operational procedures and risk management policies and effective execution of the Branch Operating Model• Perform proactive selling and cross sells

Master Of Business Administration - Mba, International Business/Trade/Commerce, Mba

Bachelor'S Degree, Business Administration And Management, General