On detail to the Office of Program Operations and Local Engagement/Local Engagement and Administration, as an Enterprise Project Manager. Working on developing and maintaining integrating project plans, and tracking mechanisms for LEA’s high priority and time-sensitive projects.

CMS Emergency Preparedness & Response Operations (EPRO)

CMCS, Office of The Center Director

Responsible for providing authoritative recommendations on key issues affecting the operations to the Group Director. Leading the effort to establish a twitter social media strategy for CMCS, including collaborating with OC to establish an agreed upon vision for the Medicaid Twitter handle, establishing the handle, managing the tweets, and monitoring the impact of the effort.Manage ongoing internal workgroup to develop and publish internal newsletter.Provide technical guidance and advise management and staff on a full range of administrative and operational issues.Keep Group Director informed of project status and any unusual circumstances encountered that might affect the quality of results or accomplishment of objectives.Perform substantive review of sensitive correspondence and reports prepared for the signature or sign-off by the Director to assure consistency with existing or emerging policy.Liaison with a wide variety of people at all levels within the Group and other CMS components, state agencies, and other related public and private groups and individuals. These contacts involve oral and written communications including individual and group meetings, correspondence such as letters, memorandums, reports and telephone conversations.Independently develop assignments and marshal the resources necessary to complete them.Lead in planning and execution of public release of guidance and other Medicaid and CHIP Policy information to states and the stakeholder community.Lead in planning and execution of public-facing information, such as content on Medicaid.gov and messaging of policy guidance to states and stakeholders.Consult and advise the Group Director on critical policies, procedures, and issues that have a major impact on CMCS management.Serve as the initial point of contact to plan, coordinate and communicate administrative and programmatic releases of information/division rollouts.

Independently developed, modified, and maintained division implementation plans for Medicaid.gov website enhancements.Tracked, coordinated, and monitored division projects/priorities to ensure timeliness in meeting milestones for successful completion of projects and mitigate risk. Provided technical guidance and advised management and staff on a full range of administrative and operational issues.Directly provided support to the Division Director by providing recommendations based on analytical findings and proactively resolve website management issues.Independently identified and analyzed issues, problems and challenges faced by the division, and formulated/evaluated possible courses of action to resolve the issues.Independently created written products, including briefing documents and complex administrative and management reports.Drafted correspondence and responses to address inquiries from internal and external stakeholders regarding our policies and operations.Advised managers and program official’s staff on policies and procedures including actions to be taken to accomplish work in accordance with established requirements.Communicated and recommended additional procedures and/or modifications to existing guidance to improve the efficiency and effectiveness of managerial operations.Served as the initial point of contact to plan, coordinated and communicated administrative and programmatic releases of information/division rollouts.Provided technical guidance and advised management and staff on a full range of management and administrative issues; including administrative budget management and contract issues.Performed analyses of operational activities, and provide recommendations for improving processes and procedures.Compiled and analyzed data to prepare reports/papers in an organized fashion to brief management.

Direct administrative support for the Deputy Director of Center for Medicaid and Children’s Health Insurance Program Services (CHIP). Lead and direct smooth and error-free business operations for the Office of the Center Director, including correspondence, signature items, clearance packages, GAO and OIG issues, and time-sensitive concurrence on Medicaid state plan amendment and waiver submissions. Independently manage calendars for up to 3 senior executives simultaneously, including scheduling appointments, prioritizing conflicts, and providing real time updates to the Executives on changes throughout the day. Independently and without detailed supervision, serve as primary representative for the Director to members of the general public who contact the office’s main line. Coordinate technical support by working with the Executive IT team. Manage office supply inventory and work with the Business Operations Staff to place supply ordersCoordinate travel arrangements for all employees in Center Directors office.

Processed Disability Benefits on a daily basis. Analyzed information pertaining to various aspects of Title II, Title XVI, Medicare and Worker's Compensation benefits for various beneficiaries. Examined a variety of incoming correspondences and other information to determine the appropriate actions needed to expedite the processing of post-entitlement transactions, and the processing of initial claims. Utilize system databases, policy net, paperless processing, paper folders, and on-line records to gather all information needed to perform the necessary corrective actions on beneficiary records. Managed casework successfully, ensuring that timely actions are taken on the claims. Researched and utilized policy and procedural references to provide beneficiaries with thorough explanations about issues concerning their benefit records, such as overpayments, reconsideration rights, appeals processes, benefit statement discrepancies, attorney issues, work issues, Medicare issues, and entitlement and payment issues. Utilized Microsoft EXCEL Single Copy Folder Reference in determining underpayments and overpayments that should be applied to the beneficiaries’ accounts.

Gave direct administrative and clerical support to the Associate Commissioner (AC), the Deputy Associate Commissioners (DAC), and Executive Officer (EO). Coordinated and maintained the executives daily appointments, calendars, and processed/coordinated travel requests. Screened and routed incoming telephone calls to the Office of the Associate Commissioner (OAC).Monitored and routed incoming correspondences and certified mail to the designated officials. Created correspondences to inquiries. Coordinated various office meetings and events. Handled claimant calls and informed appropriate staff regarding issues at hand. Prepared confidential and non-confidential materials for briefings and meetings.