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Rosa Martinez is a Operations Compliance Manager at Execupay at Execupay. She possess expertise in employee benefits, payroll, human resources, crm, training and 41 more skills. Colleagues describe her as "Rosa is very friendly and has excellent customer service skills. She has always been very informative and gets me answers as quick as possible. I highly recommend Rosa!" and "Aesome work in a short period of time She went above and beyond in helping me as a former client. Recommend her very highly."
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Operations Compliance ManagerExecupay Nov 2014 - PresentSan Antonio, Tx, UsOperations Compliance Manager oversees the Corporate Compliance Program, functioning as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization. The position ensures management and employees are in compliance with the rules and regulations of regulatory agencies and that company policies and procedures are being followed. -
Implementation ManagerExecupay Sep 2013 - Nov 2014San Antonio, Tx, UsThe Implementation Manager is responsible for building, managing and leading a high paced implementation team by overseeing the conversion of new client’s accounts. The Implementation Manager will oversee a team of Implementation Specialists to ensure the timeliness and accuracy of payroll account conversions and customer satisfaction. This position requires initiative to produce improvement processes both internally and with clients.
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Project Manager/New Client CoordinatorExecupay Aug 2012 - Aug 2013San Antonio, Tx, UsApply project management expertise to identify, develop and implement techniques to improve engagement productivity, increase efficiency, and mitigate risks. Responsible for resolving issues and optimizing cost savings and ensure that all project deliverable s are created on time. Lead the planning of implementation of project. Facilitate the definition of project scope, goals and deliverable's. Define project tasks and resource requirements. Develop full scale project plans. Assemble and coordinate project staff. Manage project resource allocation. Plan and schedule project timelines. Track project deliverable's. Provide direction and support to project team. Quality assurance. Constantly monitor and report on progress of the project to all necessary. Present findings defining project progress, problems and solutions. Implement and manage project changes and interventions to achieve project outputs.
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Technical SupportExecupay Oct 2010 - Aug 2012San Antonio, Tx, UsThe primary duty of the Customer Support Analyst is to carefully receive, document, and analyze customer issues, using all available resources and capabilities to quickly resolve issues if possible, properly escalating the remainder, utilizing excellent customer service skills. Other duties include routine maintenance and office support tasks, and work on various projects.
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Client Relationship ManagerExecupay Jul 2008 - Oct 2010San Antonio, Tx, UsThis position reports directly to the VP Operations. The objective of the role is to provide an escalation and resolution process for clients and payroll specialists. The position will also serve as a quality service evaluator, ensuring that all clients’ needs, concerns and problems are appropriately met and or resolved. The scope of the position includes the implementation process, 30-60-90 day quality follow up calls for new business and serves as a resource to all existing clients. This position is not a sales resource or selling position. The duties and goals of this position are client centric. The job does not include direct management of personnel and personnel issues, although the position does entail client making decisions.
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Payroll Floor SupervisorExecupay Sep 2006 - Jul 2008San Antonio, Tx, UsThe Payroll Manager is responsible for building, managing and leading a high paced payroll team by overseeing the preparation/processing of clients payroll needs. The Payroll Manager will oversee a team of Dedicated Payroll Specialists to ensure the timeliness and accuracy of payroll processing and customer satisfaction. This position requires initiative to produce improvement processes both internally and with clients. This candidate must have excellent communication and client management skills in order to maintain positive employee and client relations.
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Payroll SpecialistExecupay Sep 2003 - Aug 2006San Antonio, Tx, UsThis role is a fast-paced and challenging position that relies on the ability to think and react quickly, and serve clients with the utmost dedication. The payroll specialist is responsible for accurate processing and recording of clients payrolls, as well as provides expert customer service and care.
Rosa Martinez Skills
Frequently Asked Questions about Rosa Martinez
What company does Rosa Martinez work for?
Rosa Martinez works for Execupay
What is Rosa Martinez's role at the current company?
Rosa Martinez's current role is Operations Compliance Manager at Execupay.
What is Rosa Martinez's email address?
Rosa Martinez's email address is ro****@****pay.com
What is Rosa Martinez's direct phone number?
Rosa Martinez's direct phone number is +121071*****
What skills is Rosa Martinez known for?
Rosa Martinez has skills like Employee Benefits, Payroll, Human Resources, Crm, Training, Account Management, Adp Payroll, Hris, Employee Relations, Leadership, Customer Service, Recruiting.
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