I bring over 25 years of diversified experience encompassing a variety of customer-centric and managerial roles, spanning areas from entrepreneurship to real estate and sales. Regardless of the organizational context, my passion for continuous improvement and outstanding customer service drives my relentless pursuit of excellence.My focus? The Human Side of Lean. I’m hands-on practitioner and, in addition to presenting classes, I love spending much of my time working with teams, coaching them through both project and leadership development. My goal? To help clients achieve a Culture of Improvement by developing self-directed teams, who share in the organization’s vision and goals; practitioners who think and act like owners.