Rosa Olvera Email & Phone Number

* Receive appointment requests* Identify existing Medical Record Number (MRN) or create new MRN* Obtain correct demographic information as related to insurance information, etc.* Determine in/out of network, uninsured, under-insured, need for financial counseling* Offer financial screening to patient / payer* Triage / prioritize initial patient diagnosis.

• Receive and process 60-100 faxed, emailed or telephone referrals a week from referral sources including but not limited to physicians, chiropractors, and attorney offices.
• Identify and verify all essential information pertaining to intake, car and health insurance eligibility, and attorney representation on all applicable patient accounts.
• Review and communicate patient/referral information with referral sources, utilizing eClinicalWorks to determine on-site completion.
• Reschedule and cancel patient appointments per patients' or referral sources' request.
• Document pertinent information and efforts in eClincalWorks based on department documentation standards while maintaining productivity standards.
• Answer questions related to services and make department transfers when necessary via phone or email.

Dallas, TX

• Complete screening worksheets and asked basic questions to determine potential eligibility to Medicaid, Medicare, Social Security, Social Security Disability, and other eligibility benefits for more than 30 patients.
• Collect patient insurance card information and e-verifying before adding to account’s coverage within 24 hours of admittance.
• Referrals are data entered into the MASH database and notes made in both MASH and hospital EPIC systems as to disposition of screened (i.e declines, accepted, referred to advocate, etc).
• Prioritize workload and assignments so that all deadlines are met on a timely basis while responding quickly to request for information and assistance to other medical staff (i.e. Social Workers, nurses, and doctors).

Dallas, TX

• Open and close cash register, assisting in the training of 5 new cashiers, handling more than 150 cash transactions a day and ensuring quality service at all times.
• Develop reputation for prompt, efficient service at high level of accuracy, receiving name of example employee and an asset to the team by managers and supervisors.
• Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
• Open and close cash register as lead barista for busy shift, overseeing the training of 5 baristas.
• Make individualized coffee orders and promote new seasonal items to customers.

Bachelor Of Business Administration - Bba, Organizational Behavior & Human Resource Management

Associate Of Science - As, Computer And Information Systems Security/Information Assurance