Rosa Olvera Email & Phone Number

* Receive appointment requests* Identify existing Medical Record Number (MRN) or create new MRN* Obtain correct demographic information as related to insurance information, etc.* Determine in/out of network, uninsured, under-insured, need for financial counseling* Offer financial screening to patient / payer* Triage / prioritize initial patient diagnosis referral using standard operating procedures* Complete and manage work queues in Epic* Review hospital services and Hospital Account Record (HAR) accuracy* Register donors and research participants* Monthly review of Daily Account Record (DAR) for Medicaid mismatches, research and obtain valid insurance authorization or refer to financial counseling* Obtain authorizations for admissions, liaise with access center* Facilitate diagnostic and ancillary scheduling* Review existing pre-visit orders, link when necessary* Check patients in / out* Make follow up appointments* Prepare and distribute new patient reminder letters

• Receive and process 60-100 faxed, emailed or telephone referrals a week from referral sources including but not limited to physicians, chiropractors, and attorney offices.• Identify and verify all essential information pertaining to intake, car and health insurance eligibility, and attorney representation on all applicable patient accounts.• Review and communicate patient/referral information with referral sources, utilizing eClinicalWorks to determine on-site completion.• Reschedule and cancel patient appointments per patients' or referral sources' request.• Document pertinent information and efforts in eClincalWorks based on department documentation standards while maintaining productivity standards. • Answer questions related to services and make department transfers when necessary via phone or email. • Review outgoing correspondence for proper attachments (Letter of Protections, referrals, medical records, insurances) and signatures.

Dallas, Tx

• Complete screening worksheets and asked basic questions to determine potential eligibility to Medicaid, Medicare, Social Security, Social Security Disability, and other eligibility benefits for more than 30 patients daily.• Collect patient insurance card information and e-verifying before adding to account’s coverage within 24 hours of admittance.• Referrals are data entered into the MASH database and notes made in both MASH and hospital EPIC systems as to disposition of screened (i.e declines, accepted, referred to advocate, etc).• Prioritize workload and assignments so that all deadlines are met on a timely basis while responding quickly to request for information and assistance to other medical staff (i.e. Social Workers, nurses, and doctors).

Dallas, Tx

• Open and close cash register, assisting in the training of 5 new cashiers, handling more than 150 cash transactions a day and ensuring quality service at all times.• Develop reputation for prompt, efficient service at high level of accuracy, receiving name of example employee and an asset to the team by managers and supervisors.• Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.• Open and close cash register as lead barista for busy shift, overseeing the training of 5 baristas.• Make individualized coffee orders and promote new seasonal items to customers.

Bachelor Of Business Administration - Bba, Organizational Behavior & Human Resource Management

Associate Of Science - As, Computer And Information Systems Security/Information Assurance