As an Implementation Manager at Exigo, I managed web sales and commissions services for multiple clients, ensuring timely and quality delivery. I applied my Scrum Master Certified (SMC) skills to facilitate agile processes, coach team members, and resolve impediments. I also communicated effectively with stakeholders, providing clear guidance and feedback, and exceeding their expectations.Before joining Exigo, I worked as a Project Manager and Scrum Master at Tata Consultancy Services (TCS) for 6.5 years, leading various IT projects across different domains and technologies. I was responsible for setting goals, organizing tasks, monitoring progress, and reporting outcomes. I demonstrated my servant leadership skills by empowering and supporting my team, and fostering a collaborative and productive environment. I also excelled at backlog management, prioritizing and refining user stories and tasks. I am always driven to improve and committed to continuous progress.