I have 22 years’ experience in providing quality customer service ranging from email, chat, written correspondence, phone, in-center and working remotely.Two of my greatest skills are that I do more than expected and I get along with everyone. For example, I worked in a small group of 3 people in which we were each responsible for 12 specific accounts. Seeing a need for more than 1 person to know each account, I cross-trained on the other 24 accounts that were not assigned to me. I shadowed each of my fellow colleagues and learned the specific quirks pertaining to those accounts; allowing all accounts to be worked even when the primary account representative was out of office.I’m also the type of person that works hard to ensure that problems I am facing are solved efficiently and to satisfaction. You can depend on me to makes sure your customers are happy at the end of our interaction. I’m an experienced professional who works diligently and won’t bring any drama into the workplace.