-Provide exceptional customer support to One Legal customers by phone, email, and live chat.-Manage customer support cases in a case management system (e.g. Salesforce Service Cloud).-Help customers to troubleshoot common issues that they encounter when filing and serving court documents or using other aspects of the One Legal service.-Work with other people within the company (e.g. in other departments) to resolve customer inquiries.-Triage customer problems, meaning that you… Show more -Provide exceptional customer support to One Legal customers by phone, email, and live chat.-Manage customer support cases in a case management system (e.g. Salesforce Service Cloud).-Help customers to troubleshoot common issues that they encounter when filing and serving court documents or using other aspects of the One Legal service.-Work with other people within the company (e.g. in other departments) to resolve customer inquiries.-Triage customer problems, meaning that you help them to resolve issues immediately when possible and choose to escalate to technical support or others when appropriate.-Product expert with the ability to answer customers’ product, service, and order related questions. Show less

-Answering/transferring multi-line phone system, greeting clients, making a first impression of our company. -Scheduled meetings, appointments, updated contact lists and other similar activities for attorney. -Composed and edited external correspondence.
-Strong verbal and interpersonal communication skills with the ability to interact with clients as needed. -Ability to handle situations, exercise sound judgment and work independently to achieve objectives in a fast paced… Show more -Answering/transferring multi-line phone system, greeting clients, making a first impression of our company. -Scheduled meetings, appointments, updated contact lists and other similar activities for attorney. -Composed and edited external correspondence.
-Strong verbal and interpersonal communication skills with the ability to interact with clients as needed. -Ability to handle situations, exercise sound judgment and work independently to achieve objectives in a fast paced environment. -Used computer software to file, update, prepare and maintain legal documents for court cases. -Composed letters and typed contracts, agreements and amendments.
-Organized meetings and maintained attorneys' calendars.
-Assist with day-to-day operations including reception, administration, office equipment, order office supplies, maintain organized inventory.
-Equipment: Copiers, faxes, printers, postage, etc. / load paper & toner as needed / call in service requests/ order supplies & cartridges.
-Process outgoing mail & packages. Show less

-Answering/transferring multi-line phone system, greeting clients, making a first impression of our company. -Direct customers who have additional questions or concerns to their Service Advisor or other appropriate individual. -Receive cash, checks and credit card payments from Service and Parts customers and records the amount received. -Communicate with the service advisor and service technician to assure repair order billing is correct. -Interface at a high level with staff… Show more -Answering/transferring multi-line phone system, greeting clients, making a first impression of our company. -Direct customers who have additional questions or concerns to their Service Advisor or other appropriate individual. -Receive cash, checks and credit card payments from Service and Parts customers and records the amount received. -Communicate with the service advisor and service technician to assure repair order billing is correct. -Interface at a high level with staff and visitors. -Confirmation calls for appointments. -Typing / word-processing, faxing, filling (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies). -Assist with day-to-day operations including reception, administration, office equipment, order office supplies, maintain organized inventory. -Equipment: Copiers, faxes, printers, postage, etc. / load paper & toner as needed / call in service requests/ order supplies & cartridges. -Process outgoing mail & packages & distribute through departments.
-Rental car contracts. Show less

-Answering/transferring multi-line phone system, greeting clients, making a first impression of our company -Office support services to 15+.
-Identify and document the customer’s needs, whether it be for sales or service.
-Interface at a high level with staff and visitors. -Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket. -Confirmation calls for appointments. -Typing / word-processing… Show more -Answering/transferring multi-line phone system, greeting clients, making a first impression of our company -Office support services to 15+.
-Identify and document the customer’s needs, whether it be for sales or service.
-Interface at a high level with staff and visitors. -Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket. -Confirmation calls for appointments. -Typing / word-processing, faxing, filling (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies). -Assist with day-to-day operations including reception, administration, office equipment, order office supplies, maintain organized inventory. -Equipment: Copiers, faxes, printers, postage, etc. / load paper & toner as needed / call in service requests/ order supplies & cartridges. -Process outgoing mail & packages & distribute through departments. -Assist Service and Sales departments as needed - Perform any other special duties as requested by Dealer and other Managers. -Make Packets for new car inventory and Dealer Trades. Show less

-Anticipated customer and store needs by constantly evaluating environment and customers for cues. -Communicate information to manager so that the team can respond as necessary to create the Third-Place environment during each shift. -Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. -Followed Starbucks operational policies and procedures, including those for cash handling and… Show more -Anticipated customer and store needs by constantly evaluating environment and customers for cues. -Communicate information to manager so that the team can respond as necessary to create the Third-Place environment during each shift. -Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. -Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. -Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. -Maintained a clean and organized workspace.
-Delivered quality customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Show less