Rosa Singh Email & Phone Number

Pleasanton, California, Us

I led the integration of Customer Success teams into Medallia Professional Services across nine major acquisitions: Digital, Decibel (DXA), Thunderhead (MXO), Zingle (Concierge), Crowdicity (Ideas), Cooladata (CX Journeys), StellaConnect (Agent Connect), Voci (Speech) and CX Team. Under my leadership, each integrated team developed innovative solutions that connected the newly acquired product with the Medallia Experience Cloud enhancing the overall customer experience and unlocking new opportunities for clients to derive maximum value from the combined offerings.As the head of the Text Analytics practice, I successfully expanded and developed the practice, achieving an attached rate of over 92%. We created more than 30 out-of-the-box ontologies in 17 languages while also providing support to our global partner ecosystem.

Pleasanton, California, Us

Led the global Medallia Insights and Strategy team in addition to the Text Analytics, Social and Digital practice, optimizing its operational efficiency. I achieved an increase in billable utilization while simultaneously enhancing employee engagement within the teams.

Pleasanton, California, Us

Led a global professional services team overseeing Medallia's Text Analytics, Social, and Web Accessibility practices.Established and led the Web Accessibility practice at Medallia. Collaborated closely with Legal, Product Management, UX designers, engineers, and customers to ensure digital products complied with accessibility requirements and ensured that accessibility solutions were implemented effectively.

Pleasanton, California, Us

Spearheaded the development of out-of-the-box topic sets by language and by vertical and designed reporting solutions, resulting in a significant reduction in implementation time from 350 hours to just 20 hours.

Pleasanton, California, Us

Built and led a specialized team within Professional Services focused on implementing and advancing Medallia’s Text Analytics solutions across a diverse portfolio of customer programs.

Pleasanton, California, Us

Collaborated closely with Product and Engineering to develop and test language parsers and sentiment models across multiple languages, including English, Spanish, French, German, Italian, and Portuguese. Together, we established comprehensive guidelines to define sentiment criteria and guidelines for testing and releasing new language parsers.Managed simultaneous enterprise software implementations of customer experience management programs, with complex data integration and migration processes, from inception to completion. Successfully launched programs in retail, financial services, and B2B industries.

Led highly effective teams to design and implement speech analytics solutions for global 1000 companies. Assisted in developing the strategy and execution of UTOPY's referral, resell and service delivery partnerships. Worked with Product & Engineering to develop product integration, business models and sales enablement plans for partner firms.

Led large scale English & Spanish Speech Analytics projects involving dozens of client stakeholders and requiring collaboration with internal Sales, Professional Services, Product, Engineering, Operations, and Support teams.

Managed the relationship and project delivery for Utopy’s first speech analytics implementation. Collaborated effectively with clients and internal teams to deliver high-quality projects on time, on budget, and with a high degree of customer satisfaction. Led Sales Engineering efforts on demos, sales meetings, and pilots.

Responsible for leading a team of agents providing email and phone support to Napster's global user base.

Plano, Tx, Us

Houston, Texas, Us

Provided technical support and consulting services for a wide range of geological and geophysical applications using Schlumberger's IESX software. Prepared and loaded well seismic log data to and from GeoQuest applications.