Leadership and Cross-functional Collaborations: Head degree and extension centers, working across divisions and managing $2M budget.Staff Development and Supervisory Skills: Oversee 85 faculty. Hire, supervise, and evaluate 5 staff.Fiscal Management and Educational Fundraising: Review, analyze, and make recommendations on spending. Lead fundraising, securing $1M+ through external grants.Strategic Planning: Establish annual departmental goals and evaluate progress.Enrollment Management: Perform ongoing enrollment analysis of courses/programs, leveraging insights to lead strategic enrollment plans that achieve revenue goals. Headed initiatives that increased enrollment ~30% from 2022 to 2023.Higher Education and Student Affairs: Facilitate collaboration between student and academic affairs functions, creating unified environment and supporting student success. Ellucian Colleague ERP and Training: Use Colleague ERP software to train staff and enhance knowledge.Crisis Management: Coordinate response for emergency situations affecting the school’s ~3,000 students, faculty, staff, vendors, and visitors. Serve on Behavioral Intervention Team and work with Campus Crisis Team to respond to events that jeopardize health/safety. Partnerships: Cultivates partnerships to support strategic mission.o Student Development: Collaborated with Employ Prince George's Inc. to connect students with internship, mentorship, and training/job opportunities. o Adult Education: Cocreated program that supports transition between non-credit English learner programs and credit-bearing degrees/certificates. o Student Outreach: Partnered with public school system to provide no-cost education to high school students, resulting in ~100 new college enrollments/semester. Accreditation: Supported accreditation efforts.Change Management: Guided personnel in navigating difficult, multi-phase, large-scale organizational transitions. Provided coaching, resources, and empathy.

College Recruiting: Planned and directed recruitment processes, ensuring all activities were consistent with policies and standards. Data-driven Decision Making: Established key tracking analytics and impact metrics in order to grow a data-driven team. HR Management: Owned all human resources functions for 25 employees. Implemented bi-weekly training sessions for staff, ensuring employees received accurate and timely information as new material was released.

Student Services: Managed all services for ~2,000 students each semester, including admissions, recruitment, financial aid, testing, academic advising, transfers, registration, and college life. Oversaw 5 staff members and a budget of $2M.Marketing and Brand Awareness: Promoted brand and marketing awareness to support academic programs. Leveraged demographic data to target prospective students, oversaw outreach campaigns, and organized open houses, events, and workshops.Community Outreach and Strategic Enrollment Management: Vaulted Latino/Hispanic enrollment from 3% to 23% through extensive community outreach initiatives.Virtual Learning and Overcome Obstacles: Developed collaborative communication strategy that facilitated the transition from in-person to remote learning during the pandemic in 2020, effectively slashing initial headcount deficit from -28% to -1.8%.Staff Training: Trained 135 staff and faculty in student functions/services in compliance with academic policies and procedures. Student Programming: Boosted student programming and events from 749 touchpoints to 900 touchpoints in 6 months.Student Retention: Improved student retention rates by implementing new student service programs.

Curriculum Development: Created a new curriculum for ~180 students in the Spanish for Native Speakers program and taught classes.Teaching: Enhanced teaching strategies through technology and workforce development. Bilingual Communications: Developed bilingual strategies that increased college and career awareness for all high school students.

Portfolio Management and Tax Advisory: Manages a portfolio of 120 clients, serving as tax advisor/preparer, business consultant, and financial advocate.Operations Management: Oversees all aspects of daily operations, including customer service, marketing, and administrative functions. Client Development and Customer Retention: Develops workshops, seminars, and conferences that enhance client knowledge and boost client retention. Tax Audits: Conducted 7 successful Internal Revenue Service audits for clients, preventing legal issues or financial penalties.