Rosa Solazzo Email & Phone Number

Madrid Area, Spain

• Responsible for verifying the implementation of the mitigation measures of the technological risks associated with each project before its implantation and follow-up of the action plan that is derived.
• Assessment of technological risk by project security from the census of JIRA initiatives.
• Verification of the necessary controls to mitigate the technological risk at acceptable levels.
• The issue of the Agile Risk Assessment (AGILE).
• Participate in Audit and Consulting Projects in ISO 27001, Risk Analysis, Business Continuity, Organic Law of Protection of Personal Data of Spain (LOPD), etc…
• Assisting clients with the performance of Business Impact Analyses (BIAs) along with the development of business continuity and disaster recovery plans (BCPs and DRPs).

Toronto, Canada Area

Analyzed functional business requirements and adapts user expectations into detailed business requirements, specifications and success criteria; worked with Information Systems to develop conceptual proposals for business process automation Worked closely with department managers and users to describe and analyze business and operational problems, process.

Vancouver, Canada Area

Coordinated and present new student orientation programRegistrar data entry, invoicing and issuing of study-related documentationAssigned students to housing facilities and overseeing maintenanceAdvised current and potential students on classes, visa issues, and cultural adjustmentMaintained Student database, and student files to be compliant with Canada.

Caracas Area, Venezuela

Developed internal audit plan using an appropriate risk-based methodology to mitigate risks and put appropriate controls in place for external audit Reviewed Information Technology, operational and business risks, functions and activities, and evaluates client relations in order to determine and recommend nature, scope, direction, and thrust of proposed.

Caracas Area, Venezuela

Established day to day work priorities that correspond to the functional-technical support units to ensure optimum operationsSupported and give a solution to the troubles that the users presented in their equipment or in the performance of the network. Managed, evaluated, and implemented latest technologies related to service areas for infrastructure.

Caracas Area, Venezuela

Coordinated, controlled and monitored the activities 24x7x365, service requests of Helpdesk and ATM assistance BBVA Bank, in order to provide timely service, maximizing problem resolution in the first contactManaged the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of.

Caracas, Venezuela

Installed and administrated the Remedy Help Desk Applications, Flashboard and Service Level Agreements (SLA), which permitted the control and evaluation of the indicators as much as strategic procedure, relevant information for the optimum use in Technical Management InformationImplanted the new technological platform for the solution of incidences in the.

Master Of Science (M.Sc.), Computer Security And Forensic Administration

Computer Security, Computer Science