Rosa Terrones Email & Phone Number

Santa Fe Springs, California, United States

La Mirada, Ca

Lead Customer Representative for the West Coast Region (Los Angeles)/Export from 2000 - 2010. Managed customer care group, processed orders, assisted Spanish speaking customers utilizing SAP. Managed heavy volume of inside sales, handled building paperwork including bill of ladings and export paperwork for export orders. As Plant Logistics Administrator, I post all batch tickets for products made, update orders, print and refer the orders to shipping. Review all orders for stock transfers received at our facility. Contact customer care/ sales managers, including the branch president of any issues. Manage order system for facility maintaining a 98 -99% on-time delivery. Review unshipped order reports to verify and make sure all orders ship on time. Set up bulk shipments and coordinate plant functiions. Work with other customer groups, Aerospace, Micro and General products on order specifics. Also work directly with the industrial and Aerospace technical sales people by managing their orders.

Lead Customer Representative for the West Coast Region (Los Angeles)/Export from 2000 - 2010. Managed customer care group, processed orders, assisted Spanish speaking customers utilizing SAP. Managed heavy volume of inside sales, handled building paperwork including bill of ladings, compiled paperwork for export orders.