At Encompass Health, my core responsibility is to manage the office and clinical activities to ensure daily and weekly tasks are completed even during staff absences.In this role, I study, plan, and analyze dashboards (Daily Monitoring Medicare, Field Productivity, Key Metrics, Caregiver Optimization, and Worker Turnover) regularly.Here, I prepare the entire agency, including all employees, for on-site surveys and other external audits.My duties comprise of organizing regular staff meetings to keep everyone up to date on new policies and procedures and to ensure that everyone has completed all necessary training.Furthermore, I ensure that issues discovered during the internal home office audit are addressed and fixed according to action plans.I also review QI reports including the Complaint Form, Infection Control, and Occurrence Reports.My achievements are as follows:• Successfully decreased the number of unpaid claims and prompt completion of episode billing.• Increased revenue by applying revenue-generating strategies as a result of reviewing weekly reports.• Managed costs at or below company budget, ensuring that all employees are reaching and exceeding productivity goals.

As Assistant Director of Nursing, I facilitated supervisory responsibilities in compliance with company rules and legislation.Within this role, I supervised various tasks and services, such as maintaining and updating audit, compliance, and legal documents, as well as evaluating patient and staff data.I was responsible for mentoring and guiding clinical professionals in learning, adapting, and implementing care standards, protocols, and guidelines.Moreover, I performed drills to ensure the organization was ready in the event of an emergency.My key successes during this role are:• Maintained a high standard of care by conducting regular audits.• Minimized the spread of diseases/infections by keeping track of infection outbreaks among employees and residents.• Improved customer and staff interaction by timely examining and addressing clients' complaints, failed audits, and employee issues.• Conducted gap analysis of current practice and standards in order to develop educational programs aimed at improving patient care.• Successfully facilitated training to over 150 staff members in the areas of infection control, customer service, fall prevention and management, PHI, abuse, neglect, and exploitation.

At First Coast Care Home Health, I served as Nursing Director to plan, organize, manage, and monitor all facets of the Agency's business activities, including conducting performing and supervision visits as well as quality assurance.In this role, I provided clinical and office employees with advice, direction, and support, as well as evaluation of performance and yearly competency requirements.I am assigned with ensuring that patients' requirements were fulfilled and that treatment and service were provided in accordance with the agency's rules and standards of professional conduct.Furthermore, I maintained accurate records and paperwork for accreditation renewals and surveys.Below are my notable accomplishments:• Increased census by 175% in 12 months through strategic planning and negotiations.• Ensured favorable patient outcomes by communicating with all members of the healthcare team.• Enhanced employees' productivity by developing and implementing policies and procedures, as well as disciplinary action and termination.