Rosa Brens Email & Phone Number

Miami, Fl, Us

United States

•Serve as an advocate in the effort of getting job placement to our HVAC and Electricity graduates students in the field they studied for. Looking forward to connect with potential employers in our communities to provide them with candidates with the skills and abilities they are in need of.

Miami, Florida, United States

The Talent Acquisition Sourcer is responsible for identifying, screening, and assessing candidates for requisitions or job groups across business areas. Perform functions to source, screen, interview, and recruit to establish a pipeline of candidates within a specific region, hard to fill positions and high volume roles, guided by precedent and working within the limits of established policies. Building connections and networking.

Miami/Fort Lauderdale Area

Field Advocate for Miami Water and Air, an exclusive dealership for RainSoft- the largest American Owned Water Treatment Systems Company. Responsible of deploying the Social Responsibility strategy to promote a 'Going Green-going healthy' lifestyle by upgrading their water and air quality within The Home Depot Water Awareness Program. Deliver Corporate Communications strategies to reduce water contaminants and air pollutants. Advise to Home Depot and Rainsoft Customers on how to upgrade… Show more Field Advocate for Miami Water and Air, an exclusive dealership for RainSoft- the largest American Owned Water Treatment Systems Company. Responsible of deploying the Social Responsibility strategy to promote a 'Going Green-going healthy' lifestyle by upgrading their water and air quality within The Home Depot Water Awareness Program. Deliver Corporate Communications strategies to reduce water contaminants and air pollutants. Advise to Home Depot and Rainsoft Customers on how to upgrade lifestyle while reducing detergents and energy consumption, Carbon Footprint, increase home value, save money and reduce contaminants and pollution while reduce the acid rain. Throughout these years have been also in charge of recruiting, hiring and training workforce for Lead's Generation, In-Home Sales Presentations, Product Knowledge, Vendor's Event, within other Activities. Recipient of many awards such as Top Performer, which contributed to the company's positioning from 8th to 3rd, place for the Best Dealer Performance in the South Atlantic Region and Made the 6th Place in the RainSoft Top Ten Producers for the North America Overall Performance. Also made the #1 position within the Top 10 Outside Sales Agents for the South Atlantic Region, directed by Marc Gagnon. Show less

Boca Raton, Florida

Pre-Screened, called and interviewed potential customers, over the phone, conducting the Insurance needs and health assessment questionnaire, in order to offer the best insurance solution to their actual and future needs. Prepared Illustrations, assisted with applications and policy features and explanation of benefits. Follow up with customer upon policy receipt to make sure customer had fully understood the policy. Conducted Recruitment efforts with potential agents through Career Builder and… Show more Pre-Screened, called and interviewed potential customers, over the phone, conducting the Insurance needs and health assessment questionnaire, in order to offer the best insurance solution to their actual and future needs. Prepared Illustrations, assisted with applications and policy features and explanation of benefits. Follow up with customer upon policy receipt to make sure customer had fully understood the policy. Conducted Recruitment efforts with potential agents through Career Builder and other sources in other to join the agency and build my team. Show less

Miami/Fort Lauderdale Area

Customer Service Management and Quality Assurance Expertise Evaluated hundreds of employees’ performance according to quality assurance standards.Coached and counseled hundreds of employees on their strengths and areas of opportunities according to the QA key performance indicators.Delivered feedback to Team manager’s based on their team’s QA trends. Calibrated Quality Assurance effectiveness standards aligned to Client’s expectations and requirements.Managed QA and… Show more Customer Service Management and Quality Assurance Expertise Evaluated hundreds of employees’ performance according to quality assurance standards.Coached and counseled hundreds of employees on their strengths and areas of opportunities according to the QA key performance indicators.Delivered feedback to Team manager’s based on their team’s QA trends. Calibrated Quality Assurance effectiveness standards aligned to Client’s expectations and requirements.Managed QA and Customer Service tools and applications to monitor, report, research, document, and process customer service and Quality Assurance needs.Scanned Quality Observations Forms including these sections and its locations: Client Verification, Discovery Triage and Troubleshooting, Resolution with Contact Driver, Closing with branding, surveys, Case ID and Soft Skills.Conducted Quality Assurance Assessments to monitor meeting client’s compliance.Experience in both inbound and outbound programs serving as the central point of contact to the clients regarding Customer’s account info in general and technical support.Strong focus in customer’s satisfaction balanced with company’s goals and objectives oriented to perform programs through surveys contacts oriented to improve customer’s satisfaction.Provide consultative support to assist client in meeting their personal needs and offer solutions to enhance client performance as well as services provided by the agent during the contact call. Conducted QA meetings with team managers and their agents to transfer QA expectations regarding the QA Observations Strengths and Areas of Opportunities criteria.Deployed Reminder Postings with all QA Standards, Stats, Results, News, Flows, and Requirements.Trained Agents and Team Managers on Soft Skills including: Courtesy; Appreciation; Build Rapport; Express Empathy/Sympathy; Hold and Transfer Protocols.Developed QA Trends Reports. Show less

Greater New York City Area

Plans, develops, establishes, implements, and administers the personnel and human resources management function in accordance with objectives of organization. Directs human resource functions including staffing, employee orientation, education, and training, management development, employee and labor relations, policies and procedures, wage and salary administration, benefits administration, organization development, and employee assistance. Responsible for training to instruct establishment… Show more Plans, develops, establishes, implements, and administers the personnel and human resources management function in accordance with objectives of organization. Directs human resource functions including staffing, employee orientation, education, and training, management development, employee and labor relations, policies and procedures, wage and salary administration, benefits administration, organization development, and employee assistance. Responsible for training to instruct establishment managers, supervisors, and workers in human relation skills, such as supervisory skills, conflict resolution skills, interpersonal communication skills, and effective group interaction skills. May approve individuals for technical job-related skills training to improve individual work performance. Involve in any negotiation affecting directly or indirectly to the workforce. Actually managed a headcount of 250 with 6 managers and 4 specialists reporting directly. Show less

Greater New York City Area

Designed structure of the organization with job descriptions, process mapping, training development, coaching sessions, team buildings. Track Key Performance indicators to support the Performance development for the BDOs (Business Development Officers) agents, in order to help them achieve their objectives and company's goals. Collect and submit and followed up paperwork required to process loan applications. Serve as a liaison between bankers and investors.

Former Professor at master level programs, for the School of Management At School of Management for four major universities, INTEC, APEC, UASD, ICDA.Subjects and Lectures:Organizational BehaviorOD Theories and Best PracticesLeadership and ManagementSelf Directed WorkTeams

Redesigned organization to a high performance workforce to a high Performance Workforce, increased employee's motivation, customer's satisfaction and organizational effectiveness, reduced employee's turnover, develop policies. Develop Cost Reduction programs, introduced sociomanagement and emotional intelligence strategies based on performance initiatives and people's behavior to focus on an effectiveness environment.

1. As Generalist: Managed Human Resources systems, recruiting and selection, employee systems, training and development, suggestions programs, succession programs, motivational programs and performance follow up.2. As Employee Relations Consultant: Developed strategies to align organizational's goals with employee's needs. Managed changing processes. Counseling and coaching to all supervissors, managers, directors, vp's and other line employees.3. As OD Senior Consultant: Designed… Show more 1. As Generalist: Managed Human Resources systems, recruiting and selection, employee systems, training and development, suggestions programs, succession programs, motivational programs and performance follow up.2. As Employee Relations Consultant: Developed strategies to align organizational's goals with employee's needs. Managed changing processes. Counseling and coaching to all supervissors, managers, directors, vp's and other line employees.3. As OD Senior Consultant: Designed strategic initiatives to failitate vertical alignment. Managed organizational climate survey and action plans. Coached on a top-down deployment PCL 360º feedback sessions. Facilitated team building activities. Coached multidisciplinary, diversity self directed work teams. Developed, managed and deployed Organizational Development (OD) initiatives. Show less

Universidad Tecnológica De Santiago, Industrial/Organizational Psychology

Master'S Degree, Management & Marketing

Post- Graduate, Total Quality And Productivity

Activities and Societies: Performance Developer, MTY, MX. Principle Centered Leadership, FL, USA Graduated with a GPA of 3.71

Bachelor Of Arts - Ba, Industrial And Organizational Psychology