Rosa Castillo Email & Phone Number

United States

•Coordinated seamless retail payments totaling over $13K daily across 100+ customer checkouts, exercising disciplined cash and payment card oversight contributing to zero discrepancies or loss rate.•Interacted with 50+ customers every day, focusing intently on understanding needs and resolving issues effectively via thoughtful questioning and active listening, cultivating loyalty through positive experiences.•Leveraged bilingual proficiency in Spanish to translate crucial marketing materials and field client inquiries, ensuring seamless communication across language barriers.

New York, United States

•Sharpened critical workforce competencies including leadership, management, communication, collaboration, and creative problem-solving by completing an intensive 14-week professional development and leadership training program.•Designed a career roadmap by outlining 3 specific, short-term goals and identifying possible obstacles, strengths, and support systems to help achieve each goal.

Education record

Associate'S Degree, Psychology