Rosa Cleary Email & Phone Number

Denver, Colorado, United States

In my role in the Workforce Department, I support the development and administration of our solar job training programs in the following ways:• Establishes community partnerships to recruit 8 -10 trainees per solar Installation Basics Training (IBT) • Coordinates interdepartmentally and across regional offices to support daily program operations and long-term program growth • Operates various software programs to maintain up-to-date records, create dashboards (Salesforce), edit websites, post to social media, and communicate with partners and leads (Campaign Monitor)• Develops and implements improvements to career readiness, financial and computer literacy, and communication/interpersonal skills training 5-6 times per year (prior to each training cycle)• Writes grant reports to funders highlighting trainee stories, key demographics served, and overall outcomes and program impact

Syracuse, New York, United States

As a Resident Advisor, I provided support to a diverse group of 28 First-year students transitioning to college life in the following ways:• Organized bi-weekly floor activities, facilitated floor meetings, and built relationships through daily interactions • Facilitated the completion of roommate living agreements used in mediation and conflict resolution down the line• Performed all on-call duties including answering the on-call phone, inspecting the building for safety hazards, and documenting code of conduct violations in incident reports and shift logs • Connected students to campus resources, groups, clubs, and other support services • Completed trainings such as Conversations About Race and Ethnicity (C.A.R.E) to promote and inclusive and safe environment

Syracuse, New York Area

As Course Administrator for an online course focused on professional development, I:• Promoted the course through digital and in-person communications to recruit and graduate 10-20 students per semester • Oversaw course administration via Blackboard, posting and grading assignments, responding to student questions, and trouble-shooting technology concerns • Collected data on student performance and feedback from student's employer's to formulate recommendations implemented in following semesters

Syracuse, New York Area

As an Administrative Assistant in the Policy Studies Office, I:• Entered data and maintained the confidentiality of all Policy Studies students' information (over 200 students)• Managed the schedule of the head professor, scheduling student meetings, presentations, and phone-calls • Greeted students as they entered the office, answering questions and directing them to the appropriate parties• Quickly learned accessibility guidelines and formatting in MS Word to update all 12 Policy Studies course syllabi • Served as Head Student Leader and Calculator for the Maxwell Scholarship Competition, processing over 120 Applications, planning competition day events for over 50 students and their families, and overseeing their execution

Syracuse, New York Area

As a Teaching Assistant for the major's introductory course of over 100 students, I:• Guided a group of 6 students through the course, serving as a resource and main point of contact • Carefully followed grading procedures of student modules, reviewing over 60 assignments over the course of the semesterIn my role as Module 3 Director, I: • Developed new grade training exercises to deliver training to over 18 TAs• Wrote agendas for and facilitated 3 TA meetings each week over the course of my module• Set benchmarks for student grades based off past performance, collected data, and evaluated the findings in a final report• Revised all Module 3 materials prior to it's start and upon its completion following the recommendations from the comprehensive Module 3 final report

Ithaca, New York Area

As a Head Food Runner and Front of House Staff, I: •Delivered excellent customer service to 250 - 350 guests per brunch service• Expedited orders from the line, ensuring orders were delivered to the correct guests in a timely manner• Trained new servers in opening and closing duties, food safety protocols and procedures, and best practices for customer interaction• Served as the main point of contact between Front and Back of House• Accurately took and input orders in POS system, handled transactions, and prepared ice cream treats in to meet quality standards• Maintained composure in a high-stress environment, working efficiently and minimizing product waste