● Produce quality online documentation and proactively drive documentation planning and processes with product management● Lead the restructuring and streamlining of the company’s docs authoring system● Collaborate with technical writing team to help maintain the company’s documentation platforms and associated style guide● Document new functionality and associated SaaS release notes● Assist with mentoring of technical writing interns as needed● Assist product marketing with writing and editing technical white papers as needed

– Coordinate with Product Managers and Business Analysts to produce release notes for various software products– Work closely with UX to update website design elements using CSS and HTML code– Produce updated product documentation and help articles for new features and enhancements

Produced, updated and maintained technical documentation using a single source publishing platform to deliver polished PDF, HTML and Web output. – Migrated 4 product manuals from PDF and various user guides from MS Word to MadCap Flare– Produced and maintained technical documentation

Managed front-end operations for show-related activities and nightly show-call duties. Ensured adherence to corporate standards for quality and customer service.Manage the total VIP and corporate event experience and activities ensuring events run smoothly and efficiently and handling guest queries and requests.• Create and maintain operations management documentation and training materials.• Conduct an average of 10-12 training sessions of 8-12 candidates per year.

Ensure adherence to corporate sales guidelines and customer service standards.Manage ticket reservations and operate automated ticketing systems.Train and supervise box office clerks Manage payroll data and activities for local staff. Manage front-end operations to ensure friendly and efficient transactions.Reconcile cash receipts and prepare deposits

Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Train and supervise ushers in the basic job functions and customer service. Demonstrated and contributed to a cooperative environment by working closely with the technical department to ensure show quality.

•Develop tools for data collection •Created data tracking system using access database platform•Coordinate Safety Meetings both on-site and off-site•Implement documentation of processes using flow charts and written procedures