Rosa Cano Email & Phone Number

Bellevue, WA, US

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

San Antonio, Texas Area

• Perform daily root cause analysis of 10+ multi region technical requests, identifying underlying issues and providing a recommendation for resolution adhering to Oracle international policies
• Collaborate with various global stakeholders including but not limited to Sales Operations, Order fulfillment, Product Management, Information Technology, etc. in order to understand the complexity of a request and.
• Partnering with global stakeholders, design non-standard system solutions to enable alignment between internal contracting policies and customer requirements
• Continuously drive and implement process updates on 75+ technical documentation articles to ensure Deal Management adheres to business practices and mitigates contractual risk
• Key member of Proactive Accelerated Complex Engagement, which is used as a communication tool between Global and Regional teams on Non-Standard requests to reduce processing time for all stakeholders involved

San Antonio, Texas Area

• Supported the North America and Latin America Oracle Sales Organization to win compliant business while mitigating commercial risk for Oracle, by enforcing internal guidelines and adhering to corporate business.
• Coordinated with Finance, Legal, and other groups across Oracle, per defined engagement guidelines, to ensure policy compliance and mitigate corporate risk ensuring over 100+ contracts per Quarter
• Primarily focus on Complex Managed Deal contracts that involve minimum 1 million dollar value, high visibility from senior executives and constant collaboration with company stakeholders
• Vital participant in Audit Compliance group by creating and implementing an effective protocol for Latin America Deal Management which directly resulted in a 15% reduction of failed contract audits per quarter
• Trained 5 onboarding team members on order documentation, system knowledge, and Deal Management corporate practices and procedures

San Antonio, Texas Area

• Directly interacted with 6000+ North America Accounts with constant territory growth ensuring relationship development between Customers and UPS
• Developed an understanding of customer business models, operating structures, and strategic objectives, to then create Business proposals involving various stakeholders to better offer logistic sales solutionso.
• Analyzed and evaluated financial data and trends to determine impact on customer objectives
• Assessed, identified, measured, and monitored customer’s business needs, and aligned account strategies to maximize profitability to meet yearly Sales goals
• By conducting competitive analysis on competitor’s offerings and strategies, I was able to counter offer and maintain Won business during market changes to Supply Chain Solution line of Business