Rosa Dionicio Email & Phone Number

Wilkesboro, North Carolina, United States

♦Acknowledge and interact with customers to create a positive shopping experience♦Promote benefits of obtaining a Kohl’s Credit Card, Rewards Card, and Kohl’s Application to maximize customer savings and help the company meet credit goals♦Assist 20+ customers checking out, handle exchanges and returns, and provide explanations of any refund discrepancies in a friendly manner to satisfy customer needs♦Process change requests and balance 4+ cash drawers to ensure accurate amounts

Wilkesboro, North Carolina, United States

♦Tested 10+ projects to ensure efficiency prior to rolling out to entire contact centers ♦Collected and documented data on Microsoft forms to help supervisors keep track of project trends and locate ways to improve efficiency♦Acquired knowledge and skills in multiple departments to assist customers and stores using different platforms and helped reduce customer volume as needed in departments♦Completed special tasks requested by supervisors to correct customer issues and sent coaching opportunities to help improve agent skills to supervisors

Wilkesboro, North Carolina, United States

♦Communicated with 30+ customers daily in a timely manner to meet customer needs ♦Utilized available resources to research, resolve customer issues, and document accurate information on multiple internal systems ♦Created orders and recommended products and services to customers to increase sales♦Mentored employees needing assistance to improve customer service skills