In my role as a Relationship Manager, I develop and maintain relationships with customers and business partners while offering product recommendations and credit solutions. I meet with new and existing customers to conduct discovery and understand their needs in relation to our products and services. I’ve also achieved 100% customer satisfaction score sheets consecutively based on company surveys. I demonstrate leadership by onboarding and coaching new associates to ensure they exceed expectations and quotas. I train individuals on conducting discovery calls, executing client meetings, and delivering quality experiences to customers. Additionally, I strategize with leadership to implement initiatives across our team that educates and establishes financial literacy within the community. I collaborated with cross-functional team members to organize events and meetings for HOLA, the Hispanic/Latino employee network. I also mitigate risks by ensuring client information is stored confidentially, following audit guidelines, and complying with company regulations and policies.

In my role as a Retail Sales Consultant, I contributed to the business revenue growth by selling $50,000 in products every month to new & existing customers. I demonstrated product knowledge, client acquisition, effective communication, and marketing skills to consecutively exceed my quota. I was recognized as a top performer in the Rhode Island region. Additionally, I partnered with small businesses to drive growth into the retail location through promotional events. I achieved 99% customer satisfaction score sheets consecutively through company surveys.

In my role as a Service Support Associate, I managed $500,000 worth of merchandise by maintaining and tracking inventory through an organized system. I partnered with AT&T Pioneers programs to increase AT&T’s brand awareness through events and community service. I also provided an interactive and informative experience to customers who frequented the retail location to drive client retention.