Business Support Administrator• Coordination of Max Term Contracts with onsite employees and Clients. Ensuring onsite employees were paid correctly according to legislation • Interpretation of timesheets for processing whilst referring to Payroll Mapping rules and industry awards• Liaising with onsite employees, account managers, team members and the payroll team to arrange correct payments for onsite employees• Data entry of timesheets into internal and external client systems for invoicing and payment

Candidate Utilisation Specialist• Liaise with Job Active service providers, potential candidates, recruitment specialists and account managers to find suitable employment for clients through the Job Active program• Monitor weekly hours worked by each candidate to ensure they met requirements to achieve wage subsidy, coordinating with the rostering team if the hours were insufficient • Assist team with phone queries, eg. Pay queries, work enquiries and applications

TRANSPORT SCHEDULERResponsibilities:• Liaise with Coles Group Inventory team, Buying team, Transport companies & Suppliers.• Process & plan tenders to selected carriers ensuring DIFOT is achieved.• Analyse tenders ensuring maximum utilisation of equipment is achieved at least cost to the business.• Collating and analysing data to highlight potential cost savings through recognising improvements in transport delays, cancellations, damaged stock etc.• Analysing and reporting of issues that may hinder the efficient use of Transport Management System (TMS) • Identifying system inefficiencies and using manual workarounds to resolve issues until system can be corrected.• Identifying opportunities for improvement and efficiencies within the supply chain.• Understanding of cost benefit of consolidation centres vs. direct loads door to door and applying this knowledge daily.• Monitor new suppliers upon their promotion to the Coles Collect (Primary Freight) network.• Tracking potentially ‘lost/undelivered’ freight and recognising the source of the problem. Communicate this to affected business groups.

OPERATIONS COORDINATORResponsibilities:• Coordinate load consolidation and despatching across multiple customer sites in FMCG market.• Use dynamic routing software applications to enable maximising routing opportunities.• Identify opportunities to backhaul or triangular moves across the country. • Select appropriate load mix to maximise use of equipment.• Allocate loads to carriers based on least cost with service equipment and timely delivery.OPERATIONS COORDINATOR continued• Pro-actively liaise with Toll departments, suppliers, customers and other key supply chain stake holders.• Identifying opportunities for improvement and efficiencies within the supply chain.CONTINUOUS IMPROVEMENT & CUSTOMER SERVICEResponsibilities:• Member of project team implementing three major coordination contracts. (Unilever, Goodman Fielder, Bunnings)• Maintained and communicated database recording Delivery In Full On Time (DIFOT) issues. Reported on delivery misses and issues into major customers in weekly DIFOT meetings.• Travelled to NZ for two weeks to train customer prior to implementation of pilot, then heavily involved in pilot implementation.• Central point of contact for customers and suppliers.• Communicated with customers and carriers regarding delivery issues (i.e. rejection, vehicle breakdown). Coordinated rebooking and redelivery communication.• Monitored operations processes for areas of improvement – implemented improvement measures where required.

LOGISTICS ADMINISTRATION (DISTRIBUTION)Responsibilities:• Managed and controlled the effective distribution and invoicing of all goods into and through the ARL distribution centre• Liaised with customs agents, distribution centre and division personnel to ensure all stock has been distributed across all relevant stores in a timely manner.• Assisted in the implementation of Asian processing, developing new procedures for the efficient processing of stock.• Managed export of stock to New Zealand and co-ordinating distribution to stores

OPERATIONS ADMINISTRATIONResponsibilities:• Contract management for exporting customer. Co-ordinated container transport, liaised with warehouse staff, negotiated with suppliers to achieve best deal with regard to both service and price. Liaised with customer to organise shipping details, compare stock counts, organise charging and account payment. • Reconciled all sub-contracted transport work and organise payment or corrections of invoices with suppliers.• Assist Victorian Branch Manager in implementation of large new contracts, as well as customer service issues.• Profit & Loss reporting and contract evaluation for Contract Cartage / Taxi Truck fleet. Budget comparisons and monitoring.• Greenhouse Challenge, attended meetings at ARRB Transport Research and developed and implemented plan for reduced waste and Greenhouse emissions.OPERATIONS CADETResponsibilities:• Contract management, managing the importing of containers from Japan and co-ordinating the delivery and removal of containers to the customer• Assisted Transport & Operations Manager, Courier Operations Manager and Fleet Manager with various duties, including customer contact, assisting in business plan development and implementation.• Assist Transport Contract Supervisors and Taxi Truck Manager in various administration duties, such as contract analysis, supplier co-ordination and driver communication.• Key Performance Indicators, maintaining reports for various courier customers, and monitoring daily performance measures of staff.• Assist with Marketing strategies and implementation, and developing quotations for new customers.