Rosalie Lin Toburen, Mba Email & Phone Number

Time Tracking certifiedAbsence certified

Dfw

-Workday HCM certified-Workday Time Tracking certified-Workday Absence certified-Helped lead kickoff sessions to help ease client's concerns of switching HR systems and to further cement the sales team's reasons for why Workday with DayNine was the right choice-Involved with training of new hires-Helped implement HR system software in the HCM and time tracking areas-Heavily involved with converting data from one system to another-Lead client testing sessions and answered and/or fixed all client concerns and questions

Dallas/Fort Worth Area

Lead Analyst on American Airlines pension benefits team, responsible for day-to-day activities, such as sending out pension paperwork and paying AMR retirees, as well as monthly/weekly reports to determine profitability• Maintained Mercer’s CRM program, Siebel, on a daily basis by monitoring daily activities to ensure contractual obligations were met• Regular consultation with Mercer’s Global Operations team in India, interfacing to maintain global standards• Responsible for reporting deadlines met to ensure that Mercer gained maximum revenues, working closely with players across Mercer, as well as reporting deadlines met to upper management• Maintained normal operating standards in spite of AMR’s November 2011 Chapter 11 bankruptcy announcement by analyzing volume daily and adapting to meet client needs• Met with American Airlines, Mercer’s partner on the American Airlines account—IBM, and Mercer management to discuss project management, offered direction when anyone was unsure of Plan rules• Discussed with the Mercer support staff on how American Airlines wished to design Mercer’s calculation platform• Tested and documented in-house systems to ensure accuracy and consistent documentation using Mercer’s Access based program—Benefits Workstation• Consulted clients and third party vendors on how to improve project output and ongoing processes

Mba, Marketing Concentration

Activities and Societies: Business Leadership Center: Cox Leadership Forum Courses Included: Customer Retention and Satisfaction – Global.

Ba, Math, Business Foundations Certification