Rosalie Hanks Email & Phone Number

Boulder City, Nevada, United States

Las Vegas, Nevada Area

 Develops, Manages and Executes on all Partner Relationships Assists with execution of Promotional Marketing Plans Manages execution of venue events in cooperation with Park Operations & Group Sales Creates promotional/incentive programs to improve group sales and to target soft and off-peak periods Ensures communication between the Marketing and Adventuredome departments as well as maintainingconsistent cooperation and coordination between all other departments Supports direction and execution of high value programs. Clearly defines activation goals and createsmetrics for defined success Maintains strong internal and external professional relationships Provides direction in the development of in-house collateral and signage Monitors social media interactions and campaigns as well as the Adventuredome website

Las Vegas, Nevada

Began my career in Las Vegas for none other than Wayne Newton- Mr. Las Vegas! While Wayne Newton started building Casa de Shenandoah in 1966, the icon ranch only recently became open to the public. I am enjoying contributing the the start-up tour program of a Las Vegas Legend!Casa de Shenandoah features 52 lush acres of landscaping, natural artesian ponds, waterfalls, freely roaming peacocks, swans, geese, and a variety of exotic birds. In the museum area, visitors will learn about Wayne Newton's heritage, start in show biz, and how he came to be "Mr. Las Vegas!"​ Visitors will also view costumes, memorabilia, and Wayne Newton's private jet and a classic car collection. Visitors can also see Wayne Newton's famous Arabian Horses and exotic animals.Casa De Shenandoah has been voted by CBS News as one of the top five homes in the country and placed in the top three "Priciest Pads" by MTV Cribs.GROUP SALES:● Builds collateral and presentation kits specific to Group Market. Generates sales and awareness among the nations’s top motorcoach travel leaders. Researched and succesfully solicited over 100 B2B appointments to sell Casa de Shenandoah at largescale national tour and travel trade shows: “ABA MarketPlace” and “NTA TREX”COMMUNITY OUTREACH PROGRAMMING:● Continuously develops value-­add traveling/community outreach programs, presentations and games, such as Wayne Newton Bingo, and “Wayne, Loose or Draw!” Designed for local community groups, these programs lead to greater conversion of local sales leads, and bring the attraction to those who could not otherwise attend.TEAMBUILDING:● Trains Sales Coordinators. Created and facilitated the brand’s first annual “Bright Ideas” summit, thus further clarifying the brand values and identifying new target audiences, programs, and outreach opportunities and strategies for future partnerships/outreach/advertising and social media campaigns.

Las Vegas, Nevada

In my role as “VIP HOST Supervior” for Fright Dome at Circus Circus, I continued the theme of working for/with national and regional celebrities.● Supervised team of eight VIP Hosts.● High Volume and High Profile: In the course of seventeen show nights served close to 1000 VIPS guests including MGM CEOs, CFOs, Nationally known TV and Radio Personalities, Musicians and Athletes● Teambuilding and recognition:○ Created VIP tracking/reporting system○ Created “Boo! Who?” recognition ceremony for VIP Host team○ Strengthened and streamlined communications among Fright Dome Management, VIPs, and Circus Circus AdventureDome Ticketing and Security Staff.

Eastern State Penitentiary Historic Site

Oversees Group Sales, Site Rentals, and General Customer Service for Eastern State Penitentiary Historic Site and its seasonal, nationally acclaimed haunted house fundraiser, "Terror Behind the Walls"Promotes Eastern State brand, unique tours, public programs, private events/rentals, neighborhood restaurants, group packages, promotions, transportation services, and the Philadelphia tourism industry at largeGROUP SALES ACCOUNT EXECUTIVE:Personally services over 900 group accounts, representing 40,000 group visitors per year/ approx. 15% of the daytime annual attendance.Primary markets: school groups, adult corporate outings, senior citizens, photography clubs, religious groups, tour operators, receptive operators, and concierge and event plannersEmphasis on group retention relationship-buildingGROUP SALES OUTREACH:Represents Eastern State Penitentiary Historic Site at regional and national trade shows, ABA (American Bus Association), PBA (Pennsylvania Bus Association), RSAA and private educational outreach eventsSolicits new business with outbound calls, site visits, and FAM toursPromotes community group outreach programs for local under-served populations GROUP PROGRAM MANAGEMENT:Presents semi-annual group experience reports and works interdepartmentally to improve Group and Site Rental programs organization-wideImplements database improvements and organization-wide communication strategies in order to track, better understand, and exceed the expectations of diverse Group and Site Rental audienceWrites and evaluates group print materials and correspondence, promotional mailers, and contractsCreates customer service training materials and policy manuals for administrative staff and Visitor Services teamHires and supervises the Seasonal Group Sales Coordinator and Seasonal Receptionist; trains seasonal customer service staff

Led tours. Discussed Eastern State’s revolutionary architectural design, status as a National Historic Landmark, initial system of separate confinement, 142 years of evolving operational history, tales of daily life, escapes, and notorious inmates, ultimate closingand abandonment, and modern day correction practicesCollaborated with language interpreters to serve international audiencesLearned and executed all required safety protocols specific to the unique complexities of the site as an indoor/outdoor attraction and stabilized ruin

Philadelphia

Telesales rep for the largest subscribed regional theatre company in the world!Sold theater subscriptions via “cold calls” to private individualsActed as a knowledgable representative of the theater, promoting its performances, promotions, and subscriber programsBuilt relationships with subscribers and serviced subscribers’ accounts during subscription renewal periodKept detailed and accurate records of subscriber contact information, performance interests, and concerns

Hagerstown, Maryland

Server/ Charitable Outings Team/ Gift Card SalesDelivered courteous, attentive, and knowledgeable food and beverage service in a fast paced, high volume team environment.Regularly represented our franchise off site at local regional charitable benefits and Joey Tour Brand Ambassador ProgramPlaced among top sellers in the annual gift card campaign/holiday sales team

Hagerstown, Maryland

Conducted daily operations: Opened and closed the facility including admissions register, retail store, and family science exhibits. Ensured functionality of audio visual equipment and interactive exhibit componentsGreeted visitors and processed admissions. Presented visitors with exhibit content, programs and amenities, and actively promoted annual membership upgradesAided in the scheduling of field trips and party room rentalsAssisted in the coordination of volunteers, and played an active role in volunteer trainingDesigned signage for Saturday Plus lecture series and temporary exhibits and support materials to accompany seasonal exhibits

Chambersburg, Pa

DOWNTOWN BUSINESS COUNCIL:Sole administrator acting under board of directors for Historic Chambersburg’s Downtown Business Council, a membership 501(C)6 and partner of the Chambersburg Chamber of Commerce“Eyes, Ears, Heart, and Voice” for Downtown Chambersburg. Reported on all matters affecting the health and viability of the organizationOPERATIONS:Managed the daily operations including the organizational calendar for a membership of 25+ busy downtown business owners. Kept the overall mission and subcommittees on track with regular timely meetings and routine progress reportsCarefully maintained DBC correspondence. Took minutes for all Board and subcomittee meetingsPrepared, presented and distributed financial reports. Monitored budgets. Managed member listings on DBC websiteEVENT AND PROJECT MANAGEMENT:Recruited, trained and supervised a diverse body of event team volunteersExecuted the operations, permits, volunteer recruitment, and advertising for Chambersburg’s annual street fair events: Icefest, International Food Festival, Old Market Day, Applefest, Holiday Parade and CandleNightADVOCACY AND COMMUNITY OUTREACH:Lectured as a guest speaker on the behalf of the DBC at local churches, schools, and community clubsPromoted member businesses, Fundraisers and EventsActed as the Voice of the Downtown Business Council. Spoke on behalf of the DBC for select newspaper articles, interviews.Compiled and maintained media contact lists. Authored and distributed Press ReleasesMEMBERSHIP, RETENTION, SALES and VALUE:Helped Membership Committee evaluate member benefits and acquire new membersDeveloped member presentation packets, recruitment tools and member welcome materialsMaintained relationships with membership in order to recognize and understand each member’s diverse and unique needs CHAMBER OF COMMERCE HERITAGE CENTER:Managed a small interpretive history museum and gift shop, located at the DBC and Chamber offices

Bachelor Of Arts (B.A.), English Language And Literature, General

Bachelor Of Arts (Ba), English Language And Literature, General