Rosalie Smith, Mba, Msml, Pmp Email and Phone Number

At Signant Health, we help you connect patients and researchers to ensure data reliability, with proven solutions that simplify every step of the patient journey. Our deep therapeutic area expertise, agile technology and service scale enable us to minimize risk, innovate, and support your important work. We seek speed, efficiency and reduced variability to help you extend the reach of drug development, expand patient opportunities and improve data quality helping you bring life-changing therapies to our families and communities around the world.

Provide strategic direction and management, leadership, and supervision to the Professional Services team and the Infusion Systems business operations team. Professional Services team consist of Project Managers, Nurse Consultants and Pharmacy Consultants working directly with clients to successfully implement infusion systems, solutions and consumables. Business Operations management includes internal and external education, business systems, including the implementation of a cloud based Professional Services Automation (PSA) System, running on the SFDC platform. Implementation of customer success program including timely (per specific milestones) online surveys and actionable data resulting in a closed loop system to address customer issues and feedback. Creation of the Customer Success program, addressing pre-live and post-live clinical and technical customer support, along with ongoing post-live customer experience engagement that consist of a client user group, secure online portal and user group meetings. Direct interaction and collaboration with the Field Services team and IT team to assure seamless implementation integration. Created robust weekly and monthly executive, mid-management and operational reports and dashboards. Responsible for new product implementation methodology, including internal and external education, product release notes and limited release implementations in the US and OUS. Supervised the management of the PIRT (Process Improvement Review Team) and provided direction for the creation of the Field Trainer team.

Provide strategic and operational direction and oversight for business operation, project portfolio management and program management associated with standard implementation and customer support methodology, tools, training, organizational readiness and new product rollout for the Alaris Infusion business unit. Oversight & responsibility for business systems and analytics including Salesforce.com, SAP CRM, Qlik (QlikView & Qlik Sense) and Wrike Project Management software. Establish consistent implementation methodology and approach across all product offerings. Support strategic direction of BD Medication Management Solutions (MMS) and provide leadership to the Professional Services program managers, project managers, clinical consultants, pharmacy consultants and implementation team members. Manage activities related to Agile and Lean Implementation development; provide oversight, direction and definition of Implementation metrics & KPI’s to validate control, standardization and customer success. Monitor analytics and best practices related to the implementation and customer support services for infusion products. Ensure robust organization readiness and stable operations for new products and/or version releases. Manage Professional Services technical infrastructure. Develop and manage project / program management processes and tools. Establish strong collaborative relationships at all levels within BD. Maintain strong industry and product knowledge.

Manage global infusion connectivity programs/projects, including device & electronic medical record (EMR) Interoperability and clinical analytics and dashboards. Manage program scope, planning, risk and schedule in coordination with marketing, R&D and IT delivery teams. Coordinate highly skilled, professional, matrixed, multidisciplinary teams, internal and external to the organization, to ensure a timely and seamless transition to the customer. Maintain regularoty quality standards and timely delivery of multiple projects concurrently. Ensure project methodology and documentation adheres to Corporate Standards for time tracking and quality reporting to leadership. Establish and maintain best practices and consistent project management policies in line with corporate project management methodologies.

Responsible for establishing and executing the Company's major goals and objectives; Provided leadership, direction, and guidance of the company activities; managed, analyzed, and evaluated the effectiveness of all operations. Developed and maintained an effective organizational structure and personnel. Coordinated major activities through subordinates; and represented the Company to customers and trade and community organizations Responsible for the development and implementation of effective strategic plans, policies, and procedures; establishing and maintaining effective financial policies; for the effective performance of company administrative support functions; ensuring the effective performance of research and product development functions; effectively supervising and coordinating personnel, and ensuring optimal performance; establishing and maintaining effective communication and professional business relations.

Manage the delivery of national services relating to the development, deployment, training, and on-site support of the start-up, Wellinx healthcare software solution. Provide overall revenue and cost oversight for the Implementation Dept., including Project Management, Implementation, Technical Services, Documentation and the Customer Care Center. Facilitated and trained integration into the pre-sales process to better understand the customer needs and objectives. Responsible for the development and deployment of technical sales support services. Develop & disseminate best practices for modeling, developing, and deploying the Wellinx healthcare software solution.

Responsibilities include operational readiness, budget planning, project planning, resource planning and financial management.Managed software development & web development projects for consulting and in-house development, web design including graphic design, HTML & JavaScript. Managed tasks and projects utilizing corporate and vendor resources. HR personnel management.

Directed the development, coordination, and execution of Physician Practice Management and Managed Care system implementations, including project managers, technical and implementation staff. Responsible for the development and management of the strategic and financial planning for the corporate Physician Services Information Systems Division. Facilitated, developed and maintained system standards, including business process flow analysis, redesign & improvement.