Rosalie Wagner Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

With an extensive background in professional services marketing, I am striving to go above and beyond for clients and creating value along the client journey. Through engaging content and authentic messaging, I work on promoting the expertise and passion of the highly skilled team at Core Integrity. In a rapidly evolving environment, I am committed to constantly improve and streamline processes to assist the team in creating smooth customer experiences and long lasting relationships. My responsibilities include:- Developing and executing Core Integrities Marketing Strategy- Managing content creation - Maintaining the CRM system (hubspot)- Overseeing Email Direct Marketing campaigns- Developing campaigns and producing inbound leads, including automated workflows and lead nurturing sequences- Working closely with Sales and operations to ensure a seamless customer experience- Managing the website as well as all social media channels including content creation

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Working across Customer Service, Marketing and Operations supporting as an all-rounder. Building and maintaining processes concerning the internal collaboration to achieve an excellent customer service and customer retention• Managing customer service activity via email, phone and live chat, ensuring an outstanding and personal end-to-end customer experience from the first point of contact to the successful and timely delivery • Managing e-commerce activity on Shopify platform, modifying website content and product catalogues, maintaining various Shopify plugins and apps, streamlining processes• Assisting in targeted promotions and social media campaigns to introduce new products, upsell existing customers and enhance customer acquisition• Managing operations including route planning and optimization, dispatching and driver communication, ordering and stock maintenance, streamlining the ordering and routing process • Coordinating the rollout of a new website and order portal, ensuring a smooth customer migration to the new platform through consistent and proactive customer communication on various channels• Analysing the usability, creating briefs for the graphic design team and coordinating version updates in collaboration with web developers, successfully improving the conversion rate and achieving a higher retention of subscription customers

Sydney Und Umgebung, Australien

Assisted in the development and implementation of social media strategies, created engaging content on Facebook and Instagram• Managed customer inquiries, processed customer orders• Improved and consolidated spreadsheets, monitored product information and stock

Frankfurt Am Main Und Umgebung, Deutschland

Coordinated the preparation of sales presentation and proposals, working towards deadlines and reporting to the Sales Manager. Assisted with market research and maintained the customer database• Created high quality sales proposals and developed and improved proposal templates and content management processes • Developed a strong internal network and identified the best resources for the preparation of persuasive proposals• Liaised with subject matter experts to produce targeted written responses, ensuring all responses are accurate, grammatically correct and consistent with the brand guidelines• Conducted market research, created reports and made recommendations to the Sales Manager based upon market findings• Assisted in the organisation and management of the annual international company conference (250 people)

Frankfurt Am Main Und Umgebung, Deutschland

­­Assisted in the planning and execution of marketing and employer branding campaigns, collaborated on corporate Knowledge Management projects promoting the internal Social Media platform of PwC and provided administrative support to international teams• Planned and executed a marketing campaign to promote the new CI of PwC, created merchandise and marketing collateral, managed social media content• Coordinated events and activities for a graduate campaign including university events and recruitment fairs, trained spokespersons • Increased engagement on the PwC Career Facebook page through a user-generated content campaign, assisted in PwCs social media marketing via LinkedIn, YouTube and Twitter• Organised and managed various events such as conferences, assessment-centres and alumni events for up to 300 people

Offenbach Und Umgebung, Deutschland

Recruitment, training and rostering of sales promoters and reception staff for premium car manufacturers• Managed 4+ simultaneous projects including contract management, accounting, monitoring and controlling• Liaised with clients on a daily basis, building strong and trusted relationships and ensuring a high-level customer experience • Prepared activity briefs, trained sales promoters to ensure on-point representation of the client’s brand identity • Supervised teams of up to 60 sales promoters at international trade show events, coordinated rosters • Achieved Certificate of the Chamber of Industry and Commerce as an Event Management Assistant

Master Of Science, Economics, 1,6

Schwerpunkt Entrepreneurship

Diploma, Marketing And Communication

Certificate Iv Marketing And Communication, Marketing

Bali International Program On Asian Studies, International Entrepreneurship

Auslandssemester

Bachelor Of Arts - Ba, Economics, 1,6

Schwerpunkt Sales & Customer Management und Branding Duales Studium, Anstellung bei PricewaterhouseCoopers AG WPG, Frankfurt