Rosalind Baker Email & Phone Number

Framingham, Ma

➤ Providing consultation to staff to promote advancement of cultural awareness, responsiveness, and inclusive practice, while supporting teams in creating and delivering initiatives designed to build an authentic culture of inclusion.➤ Acting as a change agent, thought leader, and Subject Matter Expert on anti-racism, health and racial equity, DEI, and the social drivers of Trauma Informed Care, ensuring the long-term stability of social justice efforts.➤ Investigating harassment and discrimination complaints in the site, as well as facilitating DEI monthly trainings and focus groups for Wayside's largest community service site to address implicit and explicit bias.➤ Facilitating and deepening cross-cultural dialogue and intercultural competency, education, and awareness, while developing strategies to identify, address, and report disparities internally, and to measure progress against targets.➤ Addressing systemic inequities and actively removing barriers through community collaborations, helping families and individuals resolve challenges, strengthen their bonds, connect to others, and engage in their communities.➤ Working with numerous families, aiding in determining their needs and linking them with needed medical, social, educational, and other services, as well as providing support with crises.➤ Strategically overseeing the daily operations of the Family Resource Center, including budget management, hiring, supervising, and evaluating staff, maintaining licensure and accreditation status, and all fundraising efforts.➤ Developing the SMART goals program, and providing programmatic leadership to ensure all goals are met around the mission, quality efforts, risk management, fiscal operations, and strategic planning.➤ Meeting all contractual responsibilities while ensuring the health, safety, welfare, and accountability of children through constant supervision, and that parents receive adequate information about their child's experiences.

Framingham, Ma

➤ Serving as an advocate for changing the way the community responds to mental health crises, helping to lead an inclusive, innovative, and equity-focused organization that approaches client care as a matter of social justice.➤ Embracing the organization's values and serving as a role model to exemplify these, while developing, revising, and maintaining policies and procedures to ensure adherence to best clinical practices, along with legal/ethical codes.➤ Successfully collaborating with the leadership team to develop annual DEI goals for treatment teams, committees, and the Network, while overseeing regular discussion spaces focused on diversity, equity, and inclusion for staff.➤ Leading Multicultural Committee meetings to develop and monitor on-going outreach projects and campus community requests as well as support and develop internal programs for staff development.➤ Strategically overseeing Crisis Services scheduling to ensure sufficient resources are in place to meet call demands, and providing initial screening and triaging of requests for psychiatric crisis evaluations for kids.➤ Conducting community-based crisis evaluations, traveling to homes or client settings, and determining clients' safety to remain in the community, as well as dispatching Mobile Crisis teams and assigning clients to Crisis Services Therapists.➤ Effectively supporting youth and families in creating crisis and safety plans to help them remain in their home environment, as well as identifying and accessing additional resources, ensuring direct linkage to the next level of care.

Framingham, Ma & Worcester, Ma

➤ Directed and oversaw all aspects of the Federal Low Income Home Energy Assistance Program, setting goals and objectives, as well as designing and implementing operational policies.➤ Owned the acquisition of Federal, State, and private funds for the program, and assured fiscal and agency compliance with Federal and State program requirements, while also developing marketing materials in dominate languages.➤ Effectively interpreted regulations to oversee the processing of over 15K LIHEAP applications for Fuel Assistance, and to determine eligibility based on gross annual income and family size.➤ Provided daily supervision of 15 staff, coordinating workflow and ensuring high productivity levels to ensure that low-income people in the community could afford the cost of heat in the winter months.

Marlborough, Ma

➤ Directed, administered, and supervised the personnel systems of the City, including benefits, recruitment and retention, workplace safety, labor relations, training, and employee recognition, as well as managed all contracted programs.➤ Formulated policy and planning decisions at the municipal-wide level, while performing community assessments and collaborating with organizations, and evaluating program risks and determining the most effective implementation.➤ Acted as a bargaining representative for the City with all unions, supported the development of bargaining concepts and strategies, and presented the City's case to mediators, fact finders, and arbitrators as needed.➤ Developed and coordinated all Requests for Proposals, and drafted contract language and prepared agreements for execution, in addition to administering collective bargaining agreements, ensuring compliance to labor contracts.➤ Oversaw and participated in the recruitment, screening, hiring, and orientation of all new City employees, as well as proposed improvements to the City's wage compensation plan and reviewed reclassification of positions.➤ Effectively mediated problems between employees and worked to improve communication within and between Departments, while answering questions for Department Heads and Supervisors concerning personnel policies.➤ Oversaw the administration of insurance and employee benefit plans, acting as the Group Insurance Administrator and a liaison between carriers and City employees to ensure correct benefits were provided and disputes were resolved.

Master Of Public Health - Mph

Graduate Certificate in Public Health – 2021

Master Of Public Administration - Mpa

Bachelor Of Science - Bs, American History & Public Administration