Photography Services; freelance, events, weddings Graduation pictures, etc,. PhotoBooth Rental; Unique Backdrops and fun props.

DISPUTE RESOLUTION DATA ANALYST | 2017- 2018Analyzed cardholder and bank documents action per knowledge of Association RegulationDetermined appropriate dispute resolution with escalationsResearched and solved complex problems with billing errorsImplemented Spreadsheets with collected data

EXECUTIVE OFFICE SENIOR SPECIALIST III 2015 - 2016 Handled internal/external Troubleshooting and Escalations for President’s OfficeResearched and solved complex problems Managed multiple functions in efforts to resolve the customer’s concerns while working with all areas of the bank; Credit bureau, Applications, Lending, Credit Card processing, Mortgage, Retail, Collections, Charge-backsTrained new employees as well as Management on policies and procedures Customer Service with a diverse clientele-base Created and managed department Employee Council with four employees that was a positive voice for employees that took feedback, brain stormed, researched and implemented New Policies and Procedures for the department